• About Us
• Advanced Philosophy of Care
• Mission, Values and Service
• Our Commitment to Safety
• Our History
• Senior Leadership Team
• Devereux Board of Trustees
• Annual Reports
• Devereux in the News
• Diversity, Equity, Inclusion and Belonging
• Recognizing Our Employees
• Celebrating Our Devereux Families
• Sharing Messages of Hope

Recognizing Our Employees

At Devereux, our employees are the heart of our organization and our most important asset. Every day, these skilled and selfless individuals strive to provide the best possible care and support for the children, adolescents and adults we serve. We honor our talented team members in various ways, including the following article series. Look below to view our latest “Healthcare Heroes”, “Servant Leadership Snapshot” and “Honoring Devereux’s Direct Care Team Members” features that shine a light on our passionate and compassionate staff.

Access a full list of features that recognize our extraordinary employees.

• Healthcare Heroes
• Servant Leadership Snapshot
• Honoring Devereux’s Direct Care Team Members

Healthcare Heroes

Carolyn Dash, Clinical coordinator

Center/office location: Devereux Pennsylvania – Adult Services – Berwyn

Length of service: 2009

In your role, what are your main responsibilities?

I joined Devereux Pennsylvania Children’s Services in 2009 as a direct support professional, and transferred to Devereux Pennsylvania – Adult Services in 2011 after completing my master’s degree.

As a clinical coordinator, I carry a caseload and provide supervision and oversight of psychological services by members of our clinical team. I also provide quality control of the delivery of clinical services at our center.

What is the most rewarding part of your job?

The rewards in my position come in the form of an individual reporting their own success. It means so much to me to support our individuals through life’s ups and downs. Having a close relationship within the residential setting makes this possible.

What is the best piece of advice you have ever been given

“Build up your team.” To me, this means taking advantage of the residential setting in which we work. Someone is always there to continue the work you have started. We have so many caring team members who might just need a little direction. So, take time to build, train and invest in your team – it will make a world of difference in achieving successful treatment and outcomes for our individuals.

How do you demonstrate Servant Leadership principles on a daily basis?

I try to be an active listener. I want anyone who comes to me, whether that be my family, colleagues or the individuals we serve, to leave the conversation knowing I heard them and have taken into consideration what they said.

I also try to be a good representative for our organization. When someone comes to me with a problem, I believe it is important to get involved in the solution.

What is one thing your colleagues don’t know about you?

I love the outdoors, and would choose a mountain home over a beach home any day.

Why are you a Healthcare Hero?

Working in this setting, you need to be willing to do some tasks outside of your role. Whether that be fixing an individual’s phone, picking up a cake for a birthday, or getting your hands dirty during a move – these are all actions that make a difference in the success of our programs and the happiness of our individuals.

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Servant Leadership Snapshot

Danielle Tate, Campus Supervisor

Center/office location: Devereux Georgia/Kennesaw, Georgia

Length of service: February 2015

How do you embed an inclusive, Servant Leadership mindset into your daily processes?

I embed an inclusive, Servant Leadership mindset into my daily practices by leading by example. I also learn about the people I work with, and provide them with support, so they may have the opportunity to grow and develop just as I did.

How do you inspire others to embrace Servant Leadership practices?

I try to inspire others by simply doing my best to lead by example.

Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.

During the holidays last year, we experienced severe weather in our area, which caused the pipes in one of our residential areas to freeze and burst. We evacuated our individuals and swept the water out of the residential area, so it wouldn’t flood the entire building. Three of our residential units were displaced, and we had to find suitable placements for all of our individuals who lived in the units. A team member arrived to relive me, but I stayed to assist the staff in whatever needed to be done. I wanted to show them that they weren’t alone, and together we could get it done, and then go home to be with our families.

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Honoring Devereux’s Direct Care Team Members

Esther Narh, DCP
Devereux Pennsylvania Children’s Services

“Esther goes above and beyond for the individuals she serves. She comes in every day with a huge smile on her face, and I often hear other staff members note how enjoyable it is to work with her. Beyond that, she is creative in the ways in which she engages with our individuals. When one of our younger boys is sad, she takes the time to talk to him about the North Pole and all of the fun adventures there. When someone is about to engage in a tantrum, she quickly redirects them rather than encouraging the behavior. She is quick on her feet and jumps in when there is a challenging situation, but somehow, she manages to remain a positive light for everyone at work. Esther is the kind of employee you want to have in your workplace. She brings joy, creativity and laughter into our kids' lives. I am grateful for the opportunity to work with her.”
– Hannah Szenczy, Devereux Pennsylvania Children’s Services care coordinator

View More Team Member Testimonials