Recognizing Our Employees
At Devereux, our employees are the heart of our organization and our most important asset. Every day, these skilled and selfless individuals strive to provide the best possible care and support for the children, adolescents and adults we serve. We honor our talented team members in various ways, including the following article series. Look below to access our Healthcare Heroes and Servant Leadership Snapshot webpages and read features shining a light on our passionate and compassionate staff.
Celebrating Devereux’s Healthcare Heroes:
Spotlight on Andrea Lindsay – Devereux Pocono Assistant Residential Manager
At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.
Title: Assistant residential manager
Center/office location: Devereux Pocono – Newfoundland
Length of service: 2020
In your role, what are your main responsibilities?
As assistant residential manager, I am responsible for creating and leading the residential team, ensuring team members have the tools they need to perform their jobs effectively. I oversee scheduling, monthly meetings, staff training/reviews, safety drills, payroll and staff documentation. I assist the individuals we serve with their appointments and home visits, and I plan activities and outings for them. In addition, I make sure our individuals have everything they need in their house, and that it is clean and safe.
What is the most rewarding part of your job?
The most rewarding part of my job is seeing our individuals and staff with smiles on their faces. Our team members take pride in working in the home we created for our individuals, and our individuals are comfortable and always excited when we come to work. We are a team, and words cannot express the gratitude I have for my staff – they demonstrate compassion and dedication to their jobs and to the individuals we serve every day.
What is the best piece of advice you have ever been given?
Be yourself and be kind to others. Have gratitude and compassion. Believe in yourself – you are limitless!
How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership by being respectful, remaining positive and practicing patience. I put others first and always make myself available to our staff, our individuals and their families.
What is one thing your colleagues don’t know about you?
I am a beautician in my free time. I love to make people feel beautiful and more confident in themselves. It is rewarding to see the joy on their faces after their transformation.
Why are you a Healthcare Hero?
I care about people and I try to make their lives as pleasant as possible.
View More Healthcare Heroes
Servant Leadership Snapshot
Elie Daniel, Facilities Manager
Center/office location: Devereux Pennsylvania - Children’s Services/West Chester, Pa.
Length of service: 2011-2018, 2021-current
How do you embed an inclusive, Servant Leadership mindset into your daily processes?
I practice Servant Leadership by making sure every person on my team feels supported and heard. I value input from my team members, and encourage personal and professional growth.
How do you inspire others to embrace Servant Leadership practices?
My positive attitude and openness creates an atmosphere that fosters high morale and encourages others to do the same.
Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.
Despite being in a leadership role, I’m present in the day-to-day operations of the facilities department, and am willing to lend a helping hand, no matter the challenge, whether it is unclogging toilets, shoveling snow or delivering supplies. I continue to be active in the Devereux community with our individuals. During the holiday season, I dressed as the Grinch and handed out candy canes to students and staff.
View More Servant Leadership Snapshots