Recognizing Our Employees
At Devereux, our employees are the heart of our organization and our most important asset. Every day, these skilled and selfless individuals strive to provide the best possible care and support for the children, adolescents and adults we serve. We honor our talented team members in various ways, including the following article series. Look below to view our latest “Healthcare Heroes”, “Servant Leadership Snapshot” and “Honoring Devereux’s Direct Care Team Members” features that shine a light on our passionate and compassionate staff.
Access a full list of features that recognize our extraordinary employees.
Carolyn Dash, Clinical coordinator
Center/office location: Devereux Pennsylvania – Adult Services – Berwyn
Length of service: 2009
In your role, what are your main responsibilities?
I joined Devereux Pennsylvania Children’s Services in 2009 as a direct support professional, and transferred to Devereux Pennsylvania – Adult Services in 2011 after completing my master’s degree.
What is the most rewarding part of your job?
The rewards in my position come in the form of an individual reporting their own success. It means so much to me to support our individuals through life’s ups and downs. Having a close relationship within the residential setting makes this possible.
What is the best piece of advice you have ever been given
“Build up your team.” To me, this means taking advantage of the residential setting in which we work. Someone is always there to continue the work you have started. We have so many caring team members who might just need a little direction. So, take time to build, train and invest in your team – it will make a world of difference in achieving successful treatment and outcomes for our individuals.
How do you demonstrate Servant Leadership principles on a daily basis?
I try to be an active listener. I want anyone who comes to me, whether that be my family, colleagues or the individuals we serve, to leave the conversation knowing I heard them and have taken into consideration what they said.
What is one thing your colleagues don’t know about you?
I love the outdoors, and would choose a mountain home over a beach home any day.
Why are you a Healthcare Hero?
Working in this setting, you need to be willing to do some tasks outside of your role. Whether that be fixing an individual’s phone, picking up a cake for a birthday, or getting your hands dirty during a move – these are all actions that make a difference in the success of our programs and the happiness of our individuals.
Danielle Tate, Campus Supervisor
Center/office location: Devereux Georgia/Kennesaw, Georgia
Length of service: February 2015
How do you embed an inclusive, Servant Leadership mindset into your daily processes?
I embed an inclusive, Servant Leadership mindset into my daily practices by leading by example. I also learn about the people I work with, and provide them with support, so they may have the opportunity to grow and develop just as I did.
How do you inspire others to embrace Servant Leadership practices?
I try to inspire others by simply doing my best to lead by example.
Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.
During the holidays last year, we experienced severe weather in our area, which caused the pipes in one of our residential areas to freeze and burst. We evacuated our individuals and swept the water out of the residential area, so it wouldn’t flood the entire building. Three of our residential units were displaced, and we had to find suitable placements for all of our individuals who lived in the units. A team member arrived to relive me, but I stayed to assist the staff in whatever needed to be done. I wanted to show them that they weren’t alone, and together we could get it done, and then go home to be with our families.
Esther Narh, DCP
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