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Putting the Spotlight on Our Healthcare Heroes

At Devereux Advanced Behavioral Health, our employees are heroes in every sense of the word, helping children, adolescents and adults with emotional, behavioral and cognitive differences lead more fulfilling and rewarding lives. These committed and compassionate individuals humbly dedicate themselves to serving - and inspiring - others. Look below to read stories that recognize and celebrate Devereux’s Healthcare Heroes, and learn how they make meaningful and positive differences in the lives of those in our care - every day.



Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Dawn Holmes – Devereux Texas Special Education Teacher


Dawn HolmesTitle:
Special education teacher
Center/office location: Devereux Texas – League City
Length of service: June 2020

In your role, what are your main responsibilities?
I am directly responsible for teaching the students assigned to my caseload. I work with a co-teacher, and together, we deliver Devereux Texas’ education service plan for approximately 20 individuals. I provide math and Language Arts instruction according to the goals set forth by a committee comprised of professionals knowledgeable about the needs of each individual. In addition to teaching, I also coach students in using emotion regulation skills as taught by our therapists. I also sit on Individualized Education Plan (IEP) committees, and write IEP goals and objectives for our individuals.

What is the most rewarding part of your job?
The most rewarding part of my job is seeing the successes of the individuals in my classes. It is amazing to work with the diversity of levels, interests and abilities of the individuals entrusted to our care. Every day is a new day, and every day we see growth and success.

What is the best piece of advice you have ever been given?
My very first teaching assignment was when I was 17 years old, teaching 18-month-olds in a private preschool. The director told me to keep my expectations high and my actualizations real. She also told me that the key to effective teaching was patience, organization and a love of what you do.

How do you demonstrate Servant Leadership principles on a daily basis?
I believe that leaders should be directly involved when working with their colleagues, and our individuals and families. On a daily basis, I rotate into four different classrooms, leading lessons and assisting the support staff who are also leading lessons. Staff see me consistently working alongside them to promote a healthy and enriching learning environment for all students based on their individual needs.

What is one thing your colleagues don’t know about you?
I have been in school for 55 years. I started kindergarten when I was 5 years old, and have never stopped learning. Right after high school, I attended Blinn College, and then, Texas A&M University. Upon graduation in 1985, I started teaching kindergarten. Over the years, I have taught kindergarten through eighth grade general education, and sixth through 12th grade special education, and have enjoyed every minute of my career.

Why are you a Healthcare Hero?
I have the privilege of making a difference in the academic, social and behavioral education of the individuals who have been entrusted to me by caring parents and agencies. It is my honor to be able to find the gifts in these individuals, and help them in achieving their full potential. I fully intend to continue to support and encourage the individuals I work with, every day.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Mary Jacque – Devereux Georgia Learning Manager


Mary JacqueTitle:
Learning manager
Center/office location: Devereux Georgia – Kennesaw
Length of service: July 1993

In your role, what are your main responsibilities?
As learning manager, I provide leadership and coordinate training and development for employees at Devereux Georgia.

What is the most rewarding part of your job?
The most rewarding part of my job is working with all of our great employees, and being a part of their development.

What is the best piece of advice you have ever been given?
The best piece of advice I have ever been given is: “Surround yourself with people who bring out the best in you.”

How do you demonstrate Servant Leadership principles on a daily basis?
In my role, I strive to be a “compassionate collaborator” with our many different departments on campus. I frequently check in to see how teams are doing, and determine if there are ways the training department can help and encourage them.

What is one thing your colleagues don’t know about you?
The one thing my colleagues don’t know about me is that I grew up on a farm, and I love everything about country living. Also, I’m a huge New Orleans Saints fan! (Well, many of them may actually know this about me.)

Why are you a Healthcare Hero?
I’m one of many Healthcare Heroes at Devereux Georgia because of how we value and care for each other. Additionally, I feel I make a difference because I try to ensure our employees are aware of the many opportunities afforded to them, while I also help them feel supported.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Jacinter Juma – Devereux New York DSP


Joanne ScottTitle:
Direct support professional
Center/office location: Devereux New York – Red Hook
Length of service: October 2021

In your role, what are your main responsibilities?
As a direct support professional, I have many responsibilities. I support our individuals, ensure their safety by advocating for their well-being, and help them achieve their individual goals. I teach them how to be respectful and responsible, and make sure they have an environment conducive to expressing their wants and needs.

In addition, I teach them skills to help them enjoy their day-to-day life, such as personal hygiene and grooming, and mealtime competencies, as well as other necessary skills, including problem-solving and creative thinking.

What is the most rewarding part of your job?
The most rewarding part of my job is the satisfaction I get from interacting with both the individuals I serve, as well as my colleagues. This comes when I succeed in putting a smile on their faces.

What is the best piece of advice you have ever been given?
The best advice I have ever received is to always be part of a formidable team that helps make a difference in individuals' lives. This only happens when one has a positive mindset, that turns challenges into opportunities. Teamwork it is!

How do you demonstrate Servant Leadership principles on a daily basis?
My work revolves around my colleagues, our individuals and their families through face-to-face or online meetings and phone calls. I try my best to demonstrate Servant Leadership principles by internalizing the Seven Pillars of Servant Leadership. When I show up to work, I am always available for our individuals, their families and my colleagues. I put others first in all that I do. I try to be a keen listener, an adept communicator, flexible, respectful to others' ideas, and consistent in my daily actions and interactions.

I also embrace teamwork. With compassion and moral authority, I reflect on ways to have a great future for our individuals and a great working relationship with my colleagues.

What is one thing your colleagues don’t know about you?
I do not admit to failure. I work diligently to achieve my personal goals by following the right procedures no matter how long it takes.

Why are you a Healthcare Hero?
While I do not necessarily see myself as a hero, I help others grow by showing them compassion and empathy.

I also am passionate about helping our individuals meet and achieve their daily health goals. I make a difference by striving to be the reason behind their smiles. This is more satisfying than being reward-oriented. It is worth noting that integrity and health equates to unseen wealth.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Joanne Scott – Devereux Pennsylvania CARES School Nurse


Joanne ScottTitle:
School nurse
Center/office location: Devereux Pennsylvania Center for Autism Research and Education Services (CARES) – Downingtown, Pennsylvania
Length of service: January 2006

In your role, what are your main responsibilities?
I provide direct nursing care for students, including first aid, treatment of injuries and management of chronic health conditions. I administer medications and perform procedures according to physician orders and Devereux policies. I am responsible for maintaining comprehensive health records for students, including the review of student immunization status and the administration of annual screenings mandated by the Pennsylvania Department of Health. I work to promote a safe and healthy school environment for staff and students.

What is the most rewarding part of your job?
The most rewarding part of my job is working with the students and dedicated staff at Devereux.

What is the best piece of advice you have ever been given?
Be kind, be compassionate and treat others with respect and dignity.

How do you demonstrate Servant Leadership principles on a daily basis?
Every day, I strive to do my best with the students in a compassionate, patient and kind manner. I do this in collaboration with the staff at the school and in my interactions with the families.

What is one thing your colleagues don’t know about you?
I was a veterinary nurse for many years before becoming a school nurse.

Why are you a Healthcare Hero?
I certainly do not think of myself as a hero. I am doing the job I chose to do in the best way I know how to do it. It is a privilege to work with our students, staff and families at Devereux CARES.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Carolyn Dash – Devereux Pennsylvania – Adult Services Clinical Coordinator


Carolyn DashTitle:
Clinical coordinator
Center/office location: Devereux Pennsylvania – Adult Services – Berwyn
Length of service: 2009

In your role, what are your main responsibilities?
I joined Devereux Pennsylvania Children’s Services in 2009 as a direct support professional, and transferred to Devereux Pennsylvania – Adult Services in 2011 after completing my master’s degree.

As a clinical coordinator, I carry a caseload and provide supervision and oversight of psychological services by members of our clinical team. I also provide quality control of the delivery of clinical services at our center.

What is the most rewarding part of your job?
The rewards in my position come in the form of an individual reporting their own success. It means so much to me to support our individuals through life’s ups and downs. Having a close relationship within the residential setting makes this possible.

What is the best piece of advice you have ever been given?
“Build up your team.” To me, this means taking advantage of the residential setting in which we work. Someone is always there to continue the work you have started. We have so many caring team members who might just need a little direction. So, take time to build, train and invest in your team – it will make a world of difference in achieving successful treatment and outcomes for our individuals.

How do you demonstrate Servant Leadership principles on a daily basis?
I try to be an active listener. I want anyone who comes to me, whether that be my family, colleagues or the individuals we serve, to leave the conversation knowing I heard them and have taken into consideration what they said.

I also try to be a good representative for our organization. When someone comes to me with a problem, I believe it is important to get involved in the solution.

What is one thing your colleagues don’t know about you?
I love the outdoors, and would choose a mountain home over a beach home any day.

Why are you a Healthcare Hero?
Working in this setting, you need to be willing to do some tasks outside of your role. Whether that be fixing an individual’s phone, picking up a cake for a birthday, or getting your hands dirty during a move – these are all actions that make a difference in the success of our programs and the happiness of our individuals.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Natacha Janac – Devereux Florida Clinical Therapist


Justin VeilleuxTitle:
Clinical therapist
Center/office location: Devereux Florida – Broward County
Length of service: 2010

In your role, what are your main responsibilities?
I provide quality, competent and cultural sensitive therapeutic services to children and families in our foster care program. I am also responsible for contributing to, and participating in, treatment planning to ensure my clients receive the best possible care.

What is the most rewarding part of your job?
The most rewarding part of my job is being part of a team that cares about the well-being of the children and families we serve. I am blessed to work with colleagues who share the same vision and passion.

What is the best piece of advice you have ever been given?
“If you love what you do, you will never work a day in your life.” I believe this to the core, and it is something I think everyone should believe.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership by showing kindness and gratitude. I believe kindness is one of my greatest strengths as a person and as a clinician – it helps me empathize with the families I serve, as well as my colleagues. I also demonstrate gratitude, because I am extremely grateful for the longevity I have had at Devereux. My gratitude has helped me push forward during challenging times, and has spurred me to strive to become a better version of myself every day. As the veteran on our team, 13 years and counting, I believe it is my responsibility to lead by example by encouraging my colleagues to live up to their full potential. Since I have been employed at Devereux, I have obtained my license in mental health counseling, as well as my doctorate in clinical psychology. I encourage my team members to do the same so we can build a strong group that provides high-quality services to our clients. It is our responsibilities to be accountable partners for our colleagues, so our clients receive the best possible care. Putting the needs of our clients first is what makes our team so great. We may be a very small group in Broward County, but the impact we make in our community is mighty.

What is one thing your colleagues don’t know about you?
There is not much my colleagues do not know about me. We are a small and well-connected group of people. However, if I were to pick one specific thing, it might be that they are unaware of how much of a social change agent I am in the community, and that I recently published a book chapter: “Cognitive Behavioral Therapy in a Global Context, Chapter 8, Cognitive Behavioral Therapy in the Caribbean.”

Why are you a Healthcare Hero?
I am not sure I can call myself a “hero.” However, I do find joy in making a difference in the lives of everyone I meet. I am very intentional about making people feel good and leaving an impact. As humans, we all yearn for a sense of belonging and love. The most important skill a clinician can have in their tool belt is themselves. I have been blessed to work with individuals who may lack a sense of belonging in their lives, and I view myself as the tool to help them become a better version of themselves. I believe it does not take much to leave an impact that can change a person’s view of the world for the better. A little kindness goes a long way.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Justin Veilleux – Devereux Connecticut – The Glenholme School Senior Licensed Practical Nurse

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Justin VeilleuxTitle:
Senior licensed practical nurse
Center/office location: Devereux Connecticut – The Glenholme School – Washington
Length of service: August 2018

In your role, what are your main responsibilities?
I assist with maintaining student records and providing continued education for our students, as well as our staff. I also help make sure we are compliant with the Department of Children and Families. Maintaining safety for our students and staff is a big part of nursing.

What is the most rewarding part of your job?
We work with kids, helping them cope with various things they struggle to cope with on their own, with the ultimate goal of assisting them in achieving a bright future. Being part of a team with that same goal is very rewarding.

What is the best piece of advice you have ever been given?
One of my clinical instructors, Mrs. Brester, was a nurse for many years. She always told me the best nurses keep their cool. She said, “Just remain calm, think, and if you know what to do – you will do what you need to do.” I have taken that with me everywhere.

How do you demonstrate Servant Leadership principles on a daily basis?
When it comes to maintaining the safety of our students and staff, there is not any room for compromise. Maintaining safety at all times is one of the many roles of nurses. I hold myself accountable, if I make a mistake, I will do my best to learn from, and improve upon, my performance. Collaborating with other departments is paramount to the success of students in our program. Nursing is always looking ahead to properly care for our students, either managing their medications or coordinating healthcare appointments. We always try to find ways to streamline those processes.

What is one thing your colleagues don’t know about you?
Whenever I take time off from work or go on vacation, I always make sure to travel somewhere that I can bring my two awesome dogs!

Why are you a Healthcare Hero?
I honestly do not view myself as a hero, I just see myself as another nurse doing what they should be doing. Helping out where they can, however they can. I do my job to the best of my ability, and then hope to improve upon that again tomorrow.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Tasheika Roberts – Devereux New Jersey Program Director

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Tasheika RobertsTitle:
Program director
Center/office location: Devereux New Jersey – Upper Southern 2 Region, based in Cherry Hill
Length of service: December 2014

In your role, what are your main responsibilities?
I oversee the operations and delivery of services in a residential, community-based setting. My day-to-day responsibilities include managing staff; implementing policies and procedures; ensuring compliance with regulatory requirements and quality standards; monitoring program outcomes and effectiveness; and maintaining relationships with individuals and stakeholders.

What is the most rewarding part of your job?
The most rewarding part of my job is having the opportunity to help others, either by directly providing services or contributing to our organization’s mission of “changing lives by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.”

What is the best piece of advice you have ever been given?
One of the most valuable pieces of advice I have been given is to “treat others the way you want to be treated.” This encourages me to be kind, empathetic and respectful toward others, which can lead to positive interactions and relationships. By treating others with the same respect and kindness that I would like to receive, I am able to create a more positive and harmonious environment for myself and all those around me.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership principles on a daily basis by empowering my colleagues. I provide them with the tools and resources they need to succeed. I offer training, mentoring and coaching, and give them the autonomy to make decisions and take ownership of their work. With regard to our individuals and families, I demonstrate Servant Leadership by utilizing the “putting people first” principle. I strive to go above and beyond to help our individuals, and make myself available to listen and offer support when needed.

What is one thing your colleagues don’t know about you?
I am a past pageant title holder. I held the title of Miss Caribbean New Jersey 2013.

Why are you a Healthcare Hero?
I am a Healthcare Hero because of the difference I make on a daily basis. I provide compassionate care, advocate for the needs of the individuals we serve and support their families.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Chris Niro – Devereux California Direct Support Professional

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Chris NiroTitle:
Direct support professional
Center/office location: Devereux California – Santa Barbara
Length of service: March 1999

In your role, what are your main responsibilities?
I lead Devereux California’s greenhouse vocational program. I ensure the adults we serve who participate in the program have the opportunity to learn new skills and achieve success in a therapeutic environment tailored to meet their unique needs. Our individuals are involved in every aspect of the greenhouse, including selling the plants they grow to local venues and restaurants, as well as at local farmers markets.

What is the most rewarding part of your job?
We have a wonderful and productive team at the greenhouse, and I emphasize that we are a team. I am very grateful to offer our individuals the opportunity to learn new skills and help them integrate into the community.

What is the best piece of advice you have ever been given?
The best piece of advice I have ever been given is to “be kind.”

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership by working as a part of our team, rather than just a leader. I make sure I am working alongside our individuals so we can all learn and grow together.

What is one thing your colleagues don’t know about you?
One thing my colleagues may not know about me is I was the first female member of an all-male management team at a discount chain of retail stores.

Why are you a Healthcare Hero?
“Be kind” is our motto at the Greenhouse. We help each other succeed and grow, just like our plants!


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Sherry McKenzie – Devereux Georgia Principal

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Sherry McKenzieTitle:
Principal
Center/office location: Devereux Georgia – Kennesaw
Length of service: June 2003

In your role, what are your main responsibilities?
In my role as principal, I am responsible for student growth and success (e.g., academic, emotional and social), staff development, school culture and operations. This includes ensuring students have access to current and relevant resources, technology, competent and qualified educators, career and work readiness opportunities and, most importantly, access to a Caring Adult in the Building (CAB).

What is the most rewarding part of your job?
The most rewarding part of my job is two-fold: spending time with students, whether they are experiencing challenges or having a positive moment/day, and developing multiple opportunities for youth in care to have access to relevant and meaningful education programming. In my observation, so often the students we serve have never experienced learning as a “positive” encounter. When my team and I can flip the script, whereby attending and participating in school is something our students look forward to, it’s an incredible thing to witness.

What is the best piece of advice you have ever been given?
The best piece of advice I’ve ever received was to “Look, Listen and Learn.”

How do you demonstrate Servant Leadership principles on a daily basis?
I try to demonstrate Servant Leadership principles through my actions and beliefs. For example, I treat others with respect, dignity and fairness. I set high expectations for my students and education team, but in return, I walk the talk – leading by example. As a servant at heart, I enjoy supporting and giving to others with no expectation in return. Lastly, as a systems thinker, I try to utilize the strengths of others to impact the greater good of the school program.

What is one thing your colleagues don’t know about you?
The one thing my colleagues don’t know about me is that I would love to travel to Italy.

Why are you a Healthcare Hero?
I believe everyone employed at Devereux is a Healthcare Hero. We want to share our time, talents and treasures to positively impact the lives of those we serve. I hope I make a difference by being open and receptive to understanding the needs of each youth in care and the people with whom I work. This begins by building genuine relationships and assuring each person feels valued and supported.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Margaret Wilson – Devereux Pennsylvania Children’s Services Food Service Specialist

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Margaret WilsonTitle:
Food service specialist
Center/office location: Devereux Pennsylvania Children’s Services – West Chester
Length of service: September 2001

In your role, what are your main responsibilities?
My responsibilities are to provide a healthy and nutritious meal for the individuals we serve at Devereux Pennsylvania Children’s Services, and to follow any specific dietary guidelines according to the National School Lunch Program.

What is the most rewarding part of your job?
The most rewarding part of my job is the camaraderie among my co-workers and the trust I’ve gained from both the staff and the individuals I serve on a daily basis.

What is the best piece of advice you have ever been given?
My previous supervisor once told me that my integrity, as well as the love and effort I put forth will be shown through the meals I provide. His words encouraged me to always give 100% in the kitchen.

How do you demonstrate Servant Leadership principles on a daily basis?
As a 21-year employee, my experience has provided me with more than enough knowledge to run the kitchen like clockwork. I try to share that knowledge on the serving line and in the kitchen with new staff. I want our individuals and their families to know their food is made in good hands.

What is one thing your colleagues don’t know about you?
While I may come off as nonchalant about my work performance, and tell others “I’m just doing my job,” the truth is I care a lot more than people realize. I’m just not someone to brag or show off.

Why are you a Healthcare Hero?
What someone consumes for breakfast, lunch and dinner ultimately affects their health. I make it a point to provide the best service possible, especially when we have individuals with specific dietary restrictions (e.g., gluten-free, non-dairy). We, in the kitchen, are essential. Ensuring a child’s health and well-being is just as much our responsibility as it is the responsibility of our medical staff or teachers. I take pride in knowing my role at Devereux is crucial.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Oscar Lazo Moreno – Devereux Texas Lead Youth Care Professional

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Oscar Lazo MorenoTitle:
Lead youth care professional
Center/office location: Devereux Texas – Victoria
Length of service: March 2021

In your role, what are your main responsibilities?
As a lead youth care professional, I try to provide the best possible environment and the highest quality care and support for the individuals we serve. I remain professional and positive around our youth at all times, and work to ensure every shift runs smoothly.

What is the most rewarding part of your job?
The most rewarding part of my job is having the opportunity to make a change in the life of others.

What is the best piece of advice you have ever been given?
Do it, and do it now. Tomorrow is never guaranteed.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership by thinking, speaking and acting in a positive manner. I ask myself the following questions. Is this helping others? Is this beneficial? Is this coming across how I want it?

What is one thing your colleagues don’t know about you?
They may not know I want to be a therapist and work in child and family therapy.

Why are you a Healthcare Hero?
In addition to being a lead youth care professional, I am a full-time student, majoring in psychology. I like to use both my work experience and education to help address any issues that may arise. I get to really make a change in the lives of the individuals we serve.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Andrea Lindsay – Devereux Pocono Assistant Residential Manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Andrea LindsayTitle:
Assistant residential manager
Center/office location: Devereux Pocono – Newfoundland
Length of service: 2020

In your role, what are your main responsibilities?
As assistant residential manager, I am responsible for creating and leading the residential team, ensuring team members have the tools they need to perform their jobs effectively. I oversee scheduling, monthly meetings, staff training/reviews, safety drills, payroll and staff documentation. I assist the individuals we serve with their appointments and home visits, and I plan activities and outings for them. In addition, I make sure our individuals have everything they need in their house, and that it is clean and safe.

What is the most rewarding part of your job?
The most rewarding part of my job is seeing our individuals and staff with smiles on their faces. Our team members take pride in working in the home we created for our individuals, and our individuals are comfortable and always excited when we come to work. We are a team, and words cannot express the gratitude I have for my staff – they demonstrate compassion and dedication to their jobs and to the individuals we serve every day.

What is the best piece of advice you have ever been given?
Be yourself and be kind to others. Have gratitude and compassion. Believe in yourself – you are limitless!

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership by being respectful, remaining positive and practicing patience. I put others first and always make myself available to our staff, our individuals and their families.

What is one thing your colleagues don’t know about you?
I am a beautician in my free time. I love to make people feel beautiful and more confident in themselves. It is rewarding to see the joy on their faces after their transformation.

Why are you a Healthcare Hero?
I care about people and I try to make their lives as pleasant as possible.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Rama Sisay – Devereux Massachusetts and Rhode Island Special Education Teacher

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Rama SisayTitle:
Special education teacher
Center/office location: Devereux Massachusetts and Rhode Island – Rutland, Mass.
Length of service: 2020

In your role, what are your main responsibilities?
I teach students math, English, science and history at varying grade levels. In addition to helping students become positive, respectful and patient participants in my classroom, I teach them how to be mindful of their thoughts and feelings, and build trusting and meaningful relationships with their peers and the adults they interact with on a daily basis. I have the amazing opportunity to witness many of my students identify and respectfully communicate their boundaries, while also being mindful of the boundaries of all those around them.

What is the most rewarding part of your job?
Every day, my students place their best foot forward when it comes to being mindful and respectful of everyone in their presence. In addition to witnessing their social and emotional growth, watching them become more confident in their academic abilities is an incredible pleasure.

What is the best piece of advice you have ever been given?
One of the best pieces of advice I have ever received was actually from one of my students. When I expressed how nervous I was to present something to them in the classroom, the student said, “It is better to try and fail, than to not try at all.” This has turned into an everyday practice in my classroom, not only for my students, but also for me, and is something I try to apply outside of teaching.

How do you demonstrate Servant Leadership principles on a daily basis?
I want my students to feel supported, respected and understood. I believe it is important to build a trusting rapport with them. More often than not, my students will reciprocate traits exhibited to them, creating an empathetic and respectful environment.

What is one thing your colleagues don’t know about you?
This is my first “big girl” job out of college. I graduated with a major in sociology and a minor in psychology. I started working at Devereux two weeks after I graduated with my bachelor’s degree, and I began teaching a couple of months after that.

Why are you a Healthcare Hero?
I hope I have a positive impact on my students’ views toward education, and their ability to develop trusting relationships with their peers and adults. Truthfully, I do not consider myself a hero, I just try to make a positive difference in the lives of the kiddos I work with every day by letting them know they are heard and cared for – and they are important.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Tammy Maguire – Devereux Arizona nursing manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Tammy MaguireTitle:
Nursing manager
Center/office location: Devereux Arizona - Scottsdale
Length of service: June 2021

In your role, what are your main responsibilities?
I supervise nursing staff and communicate with all members of our Residential Treatment Center team. I also hire, train and onboard new staff; provide ongoing education; and implement new procedures and revise current ones. Most recently, I oversaw N95 mask fit testing of all staff members who provide direct care to our individuals.

What is the most rewarding part of your job?
The absolutely most rewarding part of my job is seeing the progress our individuals make during their stay, and then hearing their success stories after they discharge. Being part of a close team is something that makes everything better. Forming strong bonds within the team and bouncing ideas off one another to come up with better solutions allows you to do so much more for yourself, our team and the individuals we serve.

What is the best piece of advice you have ever been given?
Take care of yourself first or you will have nothing to give to others. Self-care is not selfish. You cannot serve from an empty vessel.

How do you demonstrate Servant Leadership principles on a daily basis?
I try to treat everyone with respect and follow through on commitments. I exhibit a positive attitude and try to see more than one side to a story. I am patient, listen to others and respond calmly, even in high-pressure situations. I have empathy for others, and encourage colleagues to be the best they can be.

What is one thing your colleagues don’t know about you?
I have five grown children and 13 grandchildren. I was a stay-at-home mom for 19 years, home-schooled my children and then attended college with four of them.

Why are you a Healthcare Hero?
I am passionate about what I do. This is more than a job to me - it is a continuous commitment to show up with the desire to improve individuals’ lives. Nursing in general is stressful and demanding, but when you are passionate, your work is extremely rewarding. I lead with integrity and pay attention to details. I adapt to changing environments, and am flexible and accommodating to new schedules. I won’t ask others to do something I wouldn’t do myself, and I am not afraid to jump in and get my feet wet - literally!


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Paul DelCampo – Devereux New York transition/vocational coordinator

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Paul DelCampoTitle:
Transition/vocational coordinator
Center/office location: Devereux New York - Mount Kisco
Length of service: February 2020

In your role, what are your main responsibilities?
My main responsibilities include transition planning for students who are graduating, and incorporating vocational skills, both on campus and off, into each students’ daily schedule.

What is the most rewarding part of your job?
The most rewarding part of my job is being able to observe positive changes in our individuals’ behavior as a reflection of the work we do at the Devereux New York Center for Autism Research and Education Services (CARES). I have never worked with such dedicated and compassionate team members their energy is infectious, permeating throughout our students and each other.

What is the best piece of advice you have ever been given?
I have always lived by the mantra, “He who expects nothing shall never be disappointed.” In essence, this means to try to enter every situation with no expectations, and seek opportunities for positive experiences rather than anticipating negative ones.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership on a daily basis when I am assisting in our CARES classrooms. With many new staff, I reach out and ask them how the job is going or if they need anything. I try to offer advice and serve as a positive role model.

What is one thing your colleagues don’t know about you?
One thing most of my co-workers don’t know about me is that I’ve been playing guitar, acoustic and electric, for over a decade. One of my prized possessions is my Epiphone Les Paul Custom guitar, painted black and gold.

Why are you a Healthcare Hero?
In truth, it’s funny to think of myself as a hero. I’m just here to do my job and ensure that each classroom can operate safely and efficiently. While it can be challenging to bounce between classrooms and assist with a multitude of behaviors, at the end of the day, seeing the smiles on our individuals’ and staff's faces makes it all worth it.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Julie Riggs – Devereux Pennsylvania – Adult Services program specialist

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Julie RiggsTitle:
Program specialist
Center/office location: Devereux Pennsylvania - Adult Services - Berwyn
Length of service: March 1988

In your role, what are your main responsibilities?
I work with my team to coordinate and implement individualized plans that meet the wants and needs of the individuals we serve. I advocate for each individual, ensuring the services identified are complete, accurate, consistently provided, and in compliance with state and federal funding requirements and regulations.

What is the most rewarding part of your job?
Being able to help others, and knowing I have made a difference in someone’s life. It’s very rewarding to see an individual grow and make progress, knowing you are part of that.

What is the best piece of advice you have ever been given?
Be honest, do your best and know it’s never wrong to do the right thing.

How do you demonstrate Servant Leadership principles on a daily basis?
I am caring, and I always try to help others be and do their best by listening and meeting their wants and needs. I communicate important information in a timely and professional manner. I am patient and treat others with respect, am always willing to share my knowledge and skills, and am open to learning from others.

What is one thing your colleagues don’t know about you?
I donate to animal shelters, and believe all animals deserve a chance. I have assisted in TNR (Trap-Neuter/Spay-Release) with the feral cats in my community. I feed them and provide a warm place for them in the winter.

I also love dolphins, and have a curio cabinet filled with many dolphin figurines from around the world.

Why are you a Healthcare Hero?
I care very much for my individuals and their families, while developing trusting relationships with them. I strive to do my best to provide the highest quality support and services, and advocate for the individuals and my team. I hold myself to a higher standard, and take great pride in my daily responsibilities.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Nicole Castagneri – Devereux Colorado assistant program supervisor

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Nicole CastagneriTitle:
Assistant program supervisor
Center/office location: Devereux Colorado - Westminster
Length of service: July 2021

In your role, what are your main responsibilities?
I supervise direct care staff, train new hires, create schedules, generate staff assignments, oversee admissions, organize discharges, facilitate interdepartmental communication really anything that needs to get done! In addition, I plan outings and facilitate activities for the individuals we serve, such as rock climbing, painting or serving as a lifeguard at our pool.

What is the most rewarding part of your job?
I love being able to do activities with the kids and share new experiences with them. They are hilarious, kind and intelligent, and so much fun to be around!

What is the best piece of advice you have ever been given?
If you’re in a hurry, slow down.

How do you demonstrate Servant Leadership principles on a daily basis?
I am proactive and try to make sure everyone feels supported in their job. I assist my colleagues in any way I can, and the same goes for our individuals. I do my best to interact with them as much as possible and lead by example.

What is one thing your colleagues don’t know about you?
I play the cello!

Why are you a Healthcare Hero?
I have a lot of compassion for the individuals we serve and my co-workers, and I try my best to show that compassion every day. I get so much joy from working this job, despite how challenging it can be, and I’m very passionate about helping the population we serve.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Addis Greene – Devereux Pocono program supervisor

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Addis GreeneTitle:
Program supervisor
Center/office location: Devereux Pocono - Newfoundland
Length of service: September 2017

In your role, what are your main responsibilities?
My responsibilities are extensive and vary from day to day. Generally, I am responsible for running our Community Participation Services program, which connects adults living with emotional, behavioral and cognitive differences with potential employers, as well as volunteer and community engagement opportunities. However, I also take the initiative to help my team members respond to any challenges that may arise during the day.

What is the most rewarding part of your job?
I enjoy seeing how happy out individuals are, and learning from each of them and their unique personalities. There is nothing more rewarding than even the smallest of progress, and I appreciate and value being a part of those changes.

What is the best piece of advice you have ever been given?
The best piece of advice I have been given is, “Don’t take on other people’s problems or they become your own. Instead, find solutions.”

How do you demonstrate Servant Leadership principles on a daily basis?
All Seven Pillars of Servant Leadership are guiding principles in how I live my life. I always try to be a positive leader and role model, whether at work or at home. I work in this field because I put people first, sometimes before my own needs. Communication, collaboration and understanding how it all connects guide my problem-solving plans. Coming up with creative solutions is a major part of this job.

What is one thing your colleagues don’t know about you?
A lot of people do not know I have been in this field since I was in high school.

Why are you a Healthcare Hero?
I am a Healthcare Hero because I sacrifice time with my family to care for other people’s family members, and I do my best to treat each person under my care how I would want my own family to be treated. I hope that teaches others how to do this job, and makes a difference in everyone’s lives.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on April Applegarth – Devereux New Jersey behavior specialist

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


April ApplegarthTitle:
Behavior specialist
Center/office location: Devereux New Jersey - locations throughout southern New Jersey
Length of service: September 2019

In your role, what are your main responsibilities?
My role at Devereux is to conduct clinical assessments; implement behavior support plans, which outline strategies for promoting positive behaviors; train staff on behavior support plans; and provide behavior supports as needed .

What is the most rewarding part of your job?
The most rewarding part of my job is working with our individuals. Being a constant in their lives, someone they know they can count on and trust when they are in need, motivates me to be the best I can be for them. Seeing the smiles on their faces when we do fun activities, and watching them get excited when I walk into the room, keeps me going.

What is the best piece of advice you have ever been given?
The best advice I have been given is to step outside of your comfort zone and take a chance on yourself. View challenges as opportunities for growth and success, not merely as problems needing solutions or stumbling blocks too big to overcome. Be kind, you never know what someone else may be dealing with or going through.

How do you demonstrate Servant Leadership principles on a daily basis?
I always try to put myself in other people’s shoes. I often think, “How would that make me feel” or “How would I want that done.” This helps when interacting with our individuals, families and colleagues, as it puts into perspectives how they might be feeling. I can be more empathetic toward them, and respond and provide services in a manner that allows them to feel heard and understood.

What is one thing your colleagues don’t know about you?
I have traveled to Africa and India, providing AIDS awareness programs to adolescents.

Why are you a Healthcare Hero?
While I don’t necessarily consider myself a “hero,” I will say that I am an advocate for our individuals. I get to know them and take an interest in their lives. I speak up for them when they need it, and make sure we are providing them with the best possible services. I am the biggest cheerleader for all of my programs, and am always willing to lend a helping hand, even if that means wiping a table, fixing an outdoor swing or just assisting in any way possible!


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Eileen Bedara – Devereux information security officer

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Eileen BedaraTitle:
Information security officer
Center/office location: Devereux National - King of Prussia, Pa
Length of service: September 2009

In your role, what are your main responsibilities?
I am responsible for Devereux’s information security program and promoting a culture in which information security is everyone’s responsibility. This involves understanding and addressing risks to our information technology (IT) assets (e.g., data, systems, processes, equipment). These risks take many forms, such as phishing attempts and technical vulnerabilities. I collaborate with other IT professionals, our HIPAA officers, operations, legal and compliance to develop, implement and monitor safeguards to minimize those risks. As technology evolves and becomes increasingly important to our jobs, the associated risks also increase. It is crucial that we all do our part to protect our data and systems from unauthorized access and disclosure.

What is the most rewarding part of your job?
Most of what I do involves teamwork and collaboration. I really enjoy working with other Devereux staff to get things done. Everyone brings their own area of expertise and insight to a project, and it is rewarding to see it all come together. It is especially satisfying to collaborate and bridge the technical and operational aspects of our information security initiatives, working toward common goals in support of Devereux’s mission.

What is the best piece of advice you have ever been given?
The best advice I have been given is to step outside of your comfort zone and take a chance on yourself. View challenges as opportunities for growth and success, not merely as problems needing solutions or stumbling blocks too big to overcome.

How do you demonstrate Servant Leadership principles on a daily basis?
I aim to be a proactive contributor. If I don’t know an answer, I want to be helpful in finding one. Because my role requires everyone’s buy-in and support, I am eager to collaborate and always grateful and encouraged when our employees learn and take steps to promote information security.

What is one thing your colleagues don’t know about you?
My working life began in small business finance, administration and marketing for several organizations. When I came to Devereux, I served as the corporate information resources business manager before taking on the role of security officer in 2013. This shift is an example of stepping outside of your comfort zone to embrace new challenges!

Why are you a Healthcare Hero?
As we are all aware, safety is a key component of Devereux’s operations. Safety doesn’t involve only client care and treatment, but extends to the protection of personal data of the individuals in our care, as well as that of our employees. There is a great deal of effort made by many people that goes into keeping data confidential. As we continue to enhance our information security program and raise awareness around the importance of taking steps to avoid data breaches, I hope everyone views me as a partner and resource in delivering on Devereux’s mission.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on John Ortiz Rodriguez – Devereux Florida program director

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


John Ortiz RodriguezTitle:
Program director
Center/office location: Devereux Florida - Winter Park
Length of service: 2015

In your role, what are your main responsibilities?
I manage the daily operations of Devereux Florida’s community-based group homes for individuals with intellectual and developmental disabilities. Specifically, I help implement policies and procedures; assist with the relicensing process; ensure we maintain appropriate staffing levels; and help with daily living activities for our youth.

What is the most rewarding part of your job?
The most rewarding part of my job is being able to help our individuals reach their goals and acquire new life skills. I monitor the implementation of the clinical interventions and activities specified in their support plans. These interventions and activities help our individuals improve their quality of life by replacing challenging behaviors with appropriate behaviors. Once challenging behaviors are replaced, achieving goals and learning new skills becomes easier for our youth.

What is the best piece of advice you have ever been given?
“Do your best and forget the rest.” The big caveat to this piece of advice - it has to be your honest best.

How do you demonstrate Servant Leadership principles on a daily basis?
The principle I use the most is “Putting People First.” For me, this principle opens the door to being able to demonstrate all of the other Servant Leadership principles effectively. By Putting People First, I have become an active listener, and am able to quickly identify the needs of the individuals and families we serve, as well as my colleagues.

What is one thing your colleagues don’t know about you?
I love meditation.

Why are you a Healthcare Hero?
At Devereux, we’re all Healthcare Heroes. Having a team approach, allows each of us to perform to the best of our abilities. Making sure everyone does their part and supports one another is the formula that is helping us during this difficult time. I make a difference by performing all of my duties, day in and day out, and holding my team accountable to the same standard.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Irma Torres – Devereux Texas assistant program manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Irma TorresTitle:
Assistant program manager
Center/office location: Devereux Texas - Victoria
Length of service: May 2001

In your role, what are your main responsibilities?
One of my responsibilities as assistant program manager for our community living program is to help monitor the day-to-day operations of our group homes. I ensure our individuals’ needs and wants are addressed. I also complete staffing and transportation schedules, and review all recreational schedules. In addition, I have taken a leading role in the implementation of Devereux Positive Behavioral Interventions and Supports (D-PBIS). I ensure staff are in compliance with their training in accordance with our licensing guidelines. I am responsible for training in Safe & Positive Approaches, client rights, driver safety and more. I am also responsible for maintaining our individuals’ home charts, evacuation books and fire drills. I review all service delivery logs, implementation plans, individuals’ plans of care, nursing billing hours and more.

What is the most rewarding part of your job?
The most rewarding part of my job is working with a wonderful team to help meet the needs and wants of the individuals we serve. Also, I love seeing our individuals grow and lead happy lives in the community.

What is the best piece of advice you have ever been given?
One of the best pieces of advice I was given when I started working at Devereux was: Take time to get to know your co-workers and the individuals we serve, and complete your circle. If you start something, finish it to the end.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership by having the courage to make a change. Also, by being humble when meeting the needs of the individuals and families we serve, as well as my co-workers.

What is one thing your colleagues don’t know about you?
I enjoy the challenge of a good project, from fixing my lawn mower to building a shelf to crafting.

Why are you a Healthcare Hero?
I am honored and grateful to be chosen as a Healthcare Hero but, in reality, I just take pride in my job and want the best for the individuals we serve. I think I make a difference by giving everyone time - time to talk, time to laugh and time to cry. I also make sure everyone knows I am just a phone call away.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Lori Gross – Devereux Massachusetts and Rhode Island assistant nurse manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Lori GrossTitle:
Assistant nurse manager
Center/office location: Devereux Massachusetts and
Rhode Island - Rutland, Mass.
Length of service: 2007

In your role, what are your main responsibilities?
I oversee nursing for Devereux Massachusetts and Rhode Island’s group home programs, which includes providing oversight for our medication administration program. I have been very involved in our nursing response to the COVID-19 pandemic, assisting with everything from testing our individuals and staff to implementing policies on quarantines and isolation. In addition, when COVID-19 vaccines became available, I helped coordinate vaccination clinics at our center.

What is the most rewarding part of your job?
We serve an extremely vulnerable and challenging population. The most rewarding part of my job is being able to address the healthcare needs of these individuals, and help them lead healthy lives. I’m happiest when I get to interact with our children and adolescents, such as when I’m assessing a health concern or administering medication. I like to help our individuals grow in their understanding of what’s going on in their bodies, and how they can help themselves be healthy.

What is the best piece of advice you have ever been given?
As a new nurse working in a hospital, I was given a great piece of advice by my supervisor. She told me to always come to her with questions and run things by her on a regular basis. This causes me to think collaboratively, and I encourage everyone I work with to not go out on a limb by themselves, but rather be flexible in team problem-solving.

How do you demonstrate Servant Leadership principles on a daily basis?
I am “hands-on” in my job, and enjoy pitching in whenever needed to complete tasks, whether that means packing medications for home passes or helping to obtain monthly vitals. This makes it easier to lead, because the nurses know that I understand and share their experiences. I like to check in frequently with people so I can stay on top of issues, and I try to get to know the direct care staff and other members of the team so I can assist and be part of solutions.

What is one thing your colleagues don’t know about you?
I like to think that my colleagues don’t know how old I actually am! Nursing is a second career for me, and I taught economics for years prior.

Why are you a Healthcare Hero?
The individuals we serve have faced many challenges in their young lives with families, schools, courts, social workers, jobs, friends, housemates and care providers. It’s important for us as nurses to balance their healthcare needs with all of the rest.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on David Castele – Devereux Texas clinical therapist

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


David CasteleTitle:
Clinical therapist
Center/office location: Devereux Texas - League City
Length of service: April 2020

In your role, what are your main responsibilities?
I provide therapeutic services to adolescents and young adults. For example, I administer testing; conduct assessments; provide individual, group and family therapy; offer therapeutic interventions; develop programs to support therapeutic goals in various settings; and other clinical duties.

What is the most rewarding part of your job?
The most rewarding part of my job is being a part of a team that assists young adults in recognizing and achieving their potential. While each individual has unique strengths, needs and goals, being a part of their healing process and observing their transformation while receiving care at Devereux is by far the most rewarding aspect of my job.

What is the best piece of advice you have ever been given?
There are two pieces of advice that have been influential to me. The first was from my mother who said, “Learn to pick your battles.” The other piece of advice was from my father who said, “Two minds are greater than one, and four are greater than two.”

How do you demonstrate Servant Leadership principles on a daily basis?
The principles that I strive to work toward every day include being consistent, reliable, compassionate and inclusive of my colleagues and the individuals in our care. To me, leadership principles center around building healthy relationships that are grounded in mutual respect and trust. Being conscientious about these principles in all aspects of my work is one way I attempt to demonstrate Servant Leadership.

What is one thing your colleagues don’t know about you?
Growing up, I had many snakes - they are one of my favorite pets!

Why are you a Healthcare Hero?
I strive to meet the needs of all of the individuals in the therapeutic realm, but I also strive to support all of my colleagues who are working with individuals in the school or milieu setting. Meeting the needs of those we serve is important and often requires our team to go above and beyond our typical responsibilities to provide the necessary services in a timely manner. Collaborating and utilizing our entire team is something I try to do to make a difference and provide the best possible care.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on JoAnne Lombo – Devereux Pennsylvania - Adult Services program supervisor

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


JoAnne LomboTitle:
Program supervisor
Center/office location: Devereux Pennsylvania - Adult Services - Downingtown
Length of service: September 1979

In your role, what are your main responsibilities?
I am responsible for each individual in my care 24/7. I try to make sure all of their needs are met and help them enjoy their lives at Devereux. I also try to empower my staff to assist our individuals in reaching their potential.

What is the most rewarding part of your job?
The most rewarding part of my job is seeing our individuals happy and enjoying their lives. When our vocational programs were closed during the pandemic, my staff, who are a fantastic bunch, rose to even greater heights by scheduling activities for them throughout the day. The individuals looked forward to what was planned.

What is the best piece of advice you have ever been given?
To listen first, process the conversation or information, and then respond. Also, to empower my staff - they are the ones who are with our individuals and directly caring for them during their shifts every day.

How do you demonstrate Servant Leadership principles on a daily basis?
I believe you should try and treat others as you wish to be treated. I try to assist my staff and co-workers in any way possible, from having forms available that they may need to helping to set up a new program. I also try to make sure my staff have all of the information they need to do their jobs, by either writing in our communication log or putting a memo in the log book.

What is one thing your colleagues don’t know about you?
I am an avid sportwoman. I love to ski, golf and ride bicycles. If I’m ever unable to participate in any of these activities, I will be there to support my friends.

Why are you a Healthcare Hero?
I really do appreciate this nomination, but I honestly do not see myself as a “hero.” I try to help our individuals, staff and families achieve their full potential by listening to all of the disciplines and team members in the process.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Daniela DeCastro – Devereux Connecticut - The Glenholme School nurse

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Daniela DeCastroTitle:
Nurse
Center/office location: Devereux Connecticut - The Glenholme School - Washington
Length of service: September 2019

In your role, what are your main responsibilities?
I am responsible for the prevention and control of communicable diseases for the children in our care, as well as our staff. I also am responsible for the day-to-day healthcare of our individuals in case of injury or acute disease.

What is the most rewarding part of your job?
The best part of my job is interacting with our kids and helping them when they need it the most. When the children arrive at our campus, they do not know who to turn to for help. I always like to give them examples of what they can talk to me about. I say, “If your head or stomach hurts, or if you are just feeling yucky, you can talk to me.” It makes me very happy to help our children with issues like getting eye glasses for the first time or advocating for their needs.

What is the best piece of advice you have ever been given?
The best piece of advice I have ever received is from my mother. Whenever I face a difficult issue or decision, I remember my mother’s advice and ask myself, “What is the right thing to do?” Sometimes, the right thing to do is the most difficult, but that should not be a reason to avoid it.

How do you demonstrate Servant Leadership principles on a daily basis?
I always put our children first. They are the reason we are here, and their needs are my priority. For that reason, I am always available and I make sure they know that their health and well-being is very important to me. In my job, I try to have foresight and develop systems that allow for an improved workflow.

What is one thing your colleagues don’t know about you?
I love music and singing. I was a chorus director for more than five years at my local parish.

Why are you a Healthcare Hero?
I make a difference by being present and dedicated to our children. There is a lot of responsibility with my role, but I take it with honor and great happiness.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Kimberly Arment
Devereux Pennsylvania CIDDS program coordinator

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Kimberly ArmentTitle:
Program coordinator
Center/office location: Devereux Pennsylvania Children’s Intellectual and Developmental Disabilities Services (CIDDS) - West Chester
Length of service: June 2017

In your role, what are your main responsibilities?
I set up and organize staffing for the immediate shift and upcoming shifts, and assist staff and offer support with crisis management or any other issues or concerns that may arise. I also complete daily shift reports and incident reports that may occur. In addition, I complete all medication administration observations.

What is the most rewarding part of your job?
Being able to enrich the lives of the individuals in our programs, as well as support our staff and watch them develop personal growth; identify innovative approaches and solutions; and perform as highly as possible.

What is the best piece of advice you have ever been given?
Make a difference with your presence every day, always help others and be open-minded. Be willing to ask for help or advice - every moment is a learning experience.

How do you demonstrate Servant Leadership principles on a daily basis?
Every day, I listen, coach, offer support and provide encouragement and feedback. I understand the struggles everyone is facing. I always try to be a compassionate collaborator and offer a safe and positive environment. I am a team player for the whole campus, and I always lead with moral authority.

What is one thing your colleagues don’t know about you?
To promote self-care and minimize stress, I extreme coupon shop, which combines shopping skills with couponing to save money, and practice mixed martial arts.

Why are you a Healthcare Hero?
There are many challenges that our individuals and staff experience on a daily basis that, unfortunately, I cannot make disappear. However, I can devote myself to serving the needs of others and creating a more caring organization and world. I make a difference by putting the needs of our individuals and staff over my own personal needs. No matter what I may be experiencing, our individuals and staff are my top priority. I do everything I can to help them develop, grow and perform as highly as possible during these challenging times.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Heather Hanrahan
Devereux Arizona nursing supervisor

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Heather HanrahanTitle:
Nursing supervisor
Center/office location: Devereux Arizona - Tucson
Length of service: February 2014

In your role, what are your main responsibilities?
I assess and treat the medical needs of the individuals we serve in our brief intervention and assessment programs; provide staff training; and oversee the medical aspects of our programming. In addition to my role as nursing supervisor, I serve on various statewide committees, such as infection control and risk management. I also provide on-call support for Devereux Arizona’s respite and foster care programs.

What is the most rewarding part of your job?
The most rewarding part of my job is serving some of our most vulnerable populations. I’ve always believed that with the right support, care and nurturing all people can survive and conquer even the most challenging of circumstances. I’m blessed to serve those very special humans in our programs and, over the years, I’ve been equally blessed to see many of them defy their odds. I also work with the most amazing people. Every single team member is a piece of what makes the above possible, and I am grateful for each and every one of them. We change lives. There’s no bigger reward than that.

What is the best piece of advice you have ever been given?
Never judge someone, as you never know their story or the things they have been through.

How do you demonstrate Servant Leadership principles on a daily basis?
I lead by example; collaborate with all interdisciplinary teams at Devereux Arizona; and serve and treat others as I want to be treated.

What is one thing your colleagues don’t know about you?
I used to be very shy. I almost did not go to nursing school for fear of failing.

Why are you a Healthcare Hero?
I love to serve others and make people happy - and I love being a nurse. It has been one of the greatest accomplishments in my life besides my kids. I love to give without receiving, and take care of people.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Danyelle Grajeda
Devereux Colorado learning manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Danyelle GrajedaTitle:
Learning manager
Center/office location: Devereux Colorado - Westminster
Length of service: 2009

In your role, what are your main responsibilities?
With the help of my team, I welcome and train new staff during orientation. I make sure we are meeting the expectations of licensing, and the high standards of Devereux. We also have an Unaccompanied Children’s Services program, and work hard to meet the demands of the Office of Refugee Resettlement learning curriculum. I keep track of our monthly refresher trainings and send regular reports to supervisors and managers with our staff’s progress. I am our center’s Servant Leadership Champion, and I work with our committee to promote Servant Leadership on campus. In addition, I am lead coach for our Essential Skills learning program, I manage our Retention Specialist Program, which provides support to new employees throughout the onboarding process, and I am part of our Safety Committee.

What is the most rewarding part of your job?
The most rewarding part of my job is welcoming new staff, and helping them be the best they can be for the individuals we serve.

What is the best piece of advice you have ever been given?
The individuals in our care make the job fun. They will always come and go. It’s the relationships you build with your fellow staff members that will keep you at Devereux and help you thrive.

How do you demonstrate Servant Leadership principles on a daily basis?
I am the Servant Leadership Champion at our center, so I am part of the Servant Leadership committee. As a committee, we are always looking for new ways to recognize staff for their hard work. As the learning manger, I try to make sure staff coming in the door have fun, informative and active training to help prepare them for their role. Our training team members demonstrate great customer service and practice the Seven Pillars of Servant Leadership to set a good example of what it looks like to be a servant leader at Devereux Colorado. We strive to deliver quality trainings, and demonstrate compassion while doing so.

What is one thing your colleagues don’t know about you?
One thing my colleagues don’t know about me is I am actually an introvert.

Why are you a Healthcare Hero?
I make a difference by coming to work every day to support my team and my center in any way I can.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Yasmin Esperon
Devereux Georgia assistant teacher

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Yasmin EsperonTitle:
Assistant teacher
Center/office location: Devereux Georgia - Kennesaw
Length of service: July 2020

In your role, what are your main responsibilities?
My role as an assistant teacher is to assist and/or facilitate student learning and growth. When substituting, I help individuals grasp the material being taught, while also managing their behaviors. When assisting in a classroom, I work in small groups or with individual students who need more one-on-one attention in order to understand the content. I also have other miscellaneous responsibilities, such as helping teachers with content, grading, cleaning, decorating bulletin boards, and assisting with the overall success of the education department. My role can look completely different day to day, depending on the need.

What is the most rewarding part of your job?
The most rewarding part of my job is gradually seeing growth in the students, and the effort that we teachers put in, have a tangible and measurable effect. Some of the individuals I work with in the Journey program, which serves adolescent and young adult males with intellectual and developmental disabilities, have low literacy. I have seen several students grow exponentially in their ability to read and write, which is always so fulfilling. I also enjoy seeing individuals get excited about their school work. I have learned when you make it interesting, they can get very passionate. Lastly, seeing these students be proud of their own work is always enjoyable.

What is the best piece of advice you have ever been given?
The best piece of advice I have ever been given regarding how I feel about myself is, nothing I do or don’t do can take away from the fact that I am whole, important, worthy of good things and loved by God. The best piece of advice I have been given regarding how I treat others is, “Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.” What a high calling.

How do you demonstrate Servant Leadership principles on a daily basis?
I’d like to think that at my job, one of the Servant Leadership principles I often try to exhibit is leading with moral authority. Moral authority is defined as “trustworthiness to make decisions that are right and good.” Even on the more difficult days, I can truly say my mindset is always on doing the thing that is right and good for the individuals we serve. Even if I am hurt, upset or frustrated, I fight for the mindset to do whatever is beneficial for our students.

What is one thing your colleagues don’t know about you?
I don’t think my colleagues know I am obsessed with plants. I have about 100 plants in total. I love to buy, grow and propagate different plants. I have a unique collection that even includes very rare tropical plants - I have to take extra special care of them.

Why are you a Healthcare Hero?
I am a Healthcare Hero because I care for my students, and I do everything in my power to help them. I try to make a difference by being a friend and a positive influence, not only to the individuals we serve, but to my fellow employees, as well. I often try to think of new and creative ways to do my job, or to bring fun and excitement to our education program.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Monique Philhower
Devereux New Jersey direct support professional

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Monique PhilhowerTitle:
Direct support professional
Center/office location: Devereux New Jersey - Newton
Length of service: September 2016

In your role, what are your main responsibilities?
My responsibilities include creating schedules for our individuals; assisting them with daily and long-term goals; and helping them secure employment. I host virtual day services; provide assistance during self-advocacy group meetings; and offer support at group homes, such as helping our adults choose healthier meal options. In addition, I conduct temperatures checks of all individuals; develop a vocational schedule; organize files; and schedule vehicle maintenance.

What is the most rewarding part of your job?
The most rewarding part of my job is watching the individuals I serve become more aware of what they CAN do, rather than what they cannot do. Seeing them find the strength to continue, instead of remaining still. Witnessing them try, when all they want to do is give up. Knowing I have helped with this, fills me with so much warmth and hope. I know our individuals can achieve whatever they set their minds to with some patience and determination, they can, and will, do anything!

What is the best piece of advice you have ever been given?
The best piece of advice I’ve ever been given is: Your light may bother those who aren’t ready to open their eyes and come out of the darkness - but shine anyway. Continue on your journey despite their reaction toward you. Thank you to my mom for her words of wisdom.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership by taking initiative and stepping up to the plate to guide my team when challenges arise throughout day. Working as a team and having everyone on board makes it easier to achieve that ultimate goal for Devereux, to help keep each individual we serve safe, healthy and happy and always reaching for the stars.

What is one thing your colleagues don’t know about you?
This is difficult to answer because I am such an open book with my team - we are a strong family. One thing is, I was working on my psychology degree, but after the passing of my mom, I chose to take my career in a more holistic healing direction, and began school for therapeutic massage and Reiki energy healing.

Why are you a Healthcare Hero?
I believe everyone is a Healthcare Hero, in one way or another. I think it takes pure heart dedication; making moves when you’re too tired; being selfless because seeing others happy and achieving their dreams is the ultimate reward. Watching the smiles of the adults we serve, and hearing their laughs at the end of each day, is a job well done for me.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Adama Kanu
Devereux Pennsylvania CBHS behavioral health technician

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Adama KanuTitle:
Behavioral health technician
Center/office location: Devereux Pennsylvania Children’s Behavioral Health Services - Wayne
Length of service: December 2016

In your role, what are your main responsibilities?
As a behavioral health technician, my main responsibility is to transfer skills to parents, and together, work to decrease challenging behaviors in children. I model behavioral interventions, teaching parents how to better manage their child’s problem behaviors. I show parents how to prevent challenging behaviors, and if these behaviors do occur, I show them how to react in a way that decreases the likelihood that they will happen again.

What is the most rewarding part of your job?
The most rewarding part of my job is when I make a difference in the lives of the children and families I serve. By teaching parents how to interact in a way that decreases problem behaviors, I get to see positive changes in the relationship between the parent and child. It is also very rewarding to develop therapeutic relationships with children who are often seen as challenging.

What is the best piece of advice you have ever been given?
The best advice I have been given is that patience is a virtue. In our field, with patience, I am able to understand and respond well to challenging behaviors.

How do you demonstrate Servant Leadership principles on a daily basis?
I am someone who always puts other people first. Sometimes, I spread myself too thin, but our individuals and families are important to me, so I keep going.

What is one thing your colleagues don’t know about you?
People don’t realize I’ve been married for 10 years, since I was 23 years old.

Why are you a Healthcare Hero?
I’m a Healthcare Hero because what I do makes such a huge difference in the lives of our individuals and families. I am passionate, dedicated and patient with everyone I work with at CBHS.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Carol Lashley
Devereux Pocono residential manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Carol LashleyTitle:
Residential manager
Center/office location: Devereux Pocono - Newfoundland
Length of service: September 2012

In your role, what are your main responsibilities?
I oversee the day-to-day operations of two group homes, and ensure services are being rendered at the highest levels. Specifically, my responsibilities include scheduling, payroll, budget reviews, staff training and development, mediation, as well as the review of incident reports and staff documentation.

What is the most rewarding part of your job?
The most rewarding part of my job is knowing I have given my best to those I serve. I pride myself in knowing I have made a contribution to the progress of the individuals in our care.

What is the best piece of advice you have ever been given?
Slow down and delegate some of the responsibilities. My dad’s motto he has shared with me: “Many hands make light work.” In other words - share and delegate.

How do you demonstrate Servant Leadership principles on a daily basis?
I practice what I preach. If I’m going to lead my team, I must be able to do the responsibilities I have asked them to do.

What is one thing your colleagues don’t know about you?
I am very terrified of rodents.

Why are you a Healthcare Hero?
Serving in the human services industry has always been my career. Being an example to my staff is one of the principles I embrace. If I expect a staff member to complete a task, I must be able to do the same. WE ARE A TEAM!!


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Tanika Williams
Devereux New York residential manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Tanika WilliamsTitle:
Residential manager
Center/office location: Devereux New York - Red Hook
Length of service: March 2020

In your role, what are your main responsibilities?
In my role as residential manager, I have the awesome responsibility of overseeing the day-to-day operations of one of our female residences on campus. I work assiduously, along with my team, to ensure our individuals’ needs and goals are met. For example, I complete progress reports and assessments, and maintain contact with families and address and/or resolve any concerns they might have. I monitor documentation to ensure our residence meets requirements as it relates to the collection of treatment plan goal data and behavioral health data. I also attend and participate in treatment team meetings. When it comes to staffing, I ensure all shifts are adequately covered and accommodate staff requests for time off.

What is the most rewarding part of your job?
There are many rewards, but the most rewarding part of my job is watching the individuals we serve accomplish tasks they previously weren’t able to accomplish, or improve on those tasks. I believe in consistency, and have proven time and time again how effective it can be. However big or small the progress, it is indicative of the team being on the right track and, more importantly, that our individuals are invested in growing. Being in a position to assist this population, is not something I take for granted.

What is the best piece of advice you have ever been given?
The best piece of advice I have ever been given is to stay true to who I am, and always trust God. I’d like to add to that, to “bloom where (ever) I am planted.”

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership principles by showing up to work. It may seem simple, but it is an important first step in accomplishing what I set out to do. I am willing to jump in to assist whenever and wherever a need exists, and do everything I ask my team to do. I try to be present in the residence as much as possible. I am supportive. However, my team knows I set very high expectations, and I hold them accountable to meet those expectations, which they do. Communication is a critical tool for my T.E.A.M., which stands for "Together Everyone Achieves More." We are resilient and committed, and our individuals are all the better for it. We remain thankful for every opportunity we get to contribute positively to our individuals’ experiences here at Devereux.

What is one thing your colleagues don’t know about you?
My colleagues don’t know that my dad and I share a birthday, and I consider that really special. I am truly a daddy’s girl.

Why are you a Healthcare Hero?
I am honored to be recognized in this manner. I work alongside so many heroes here at Devereux and would prefer to think of myself as just a member of the team a healthcare professional. However, for what is it worth, I think I am a healthcare hero because I try to make a difference within my residence. Hopefully that will result in a difference in the campus community and, ultimately, Devereux as a whole.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Annika Tamkun
Devereux California Supported Living Services program coordinator

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Annika TamkunTitle:
Supported Living Services program coordinator
Center/office location: Devereux California - Goleta
Length of service: May 2016

In your role, what are your main responsibilities?
I oversee the day-to-day operations of our Supported Living Services residential homes to ensure our residents’ needs and goals are met. I supervise staff who work directly with our residents, monitor their training, and help them grow in their roles. I also support our center’s learning team by teaching Safe & Positive Approaches; incident response and reporting; and CPR/first aid training courses to new hires and existing staff as part of their recertification process.

What is the most rewarding part of your job?
I love seeing the growth of the individuals we serve, as well as my staff. I also enjoy being able to meet and train staff during their onboarding process and watch them develop in their positions. Seeing the smiles on everyone’s faces at the end of the day also is a wonderful treat.

What is the best piece of advice you have ever been given?
A friend once shared the following advice from naturalist John Muir for staying calm through the chaos of life: He said: “Of all the paths you take in life, make sure a few of them are dirt.”

How do you demonstrate Servant Leadership principles on a daily basis?
I like to greet everyone each day with a smile. I put others first, and I am always ready to jump in and help as needed. I am a firm believer in open, honest and constructive communication between all parties to ensure the highest quality of care for the individuals we serve.

What is one thing your colleagues don’t know about you?
I’ve hiked to the summit of Mount Whitney, the highest mountain in the lower 48 states. It was a 22-mile day hike with a 6,000-foot-plus elevation gain that began with a bear encounter at 2 a.m.

Why are you a Healthcare Hero?
I wouldn’t describe myself as a hero, but I am honored to receive this recognition! Challenging times like COVID-19 really shine a light on one’s character. I believe I am making a difference by finding unique ways to keep our residents happy, all while working to ensure the health and safety of our individuals and staff. Examples include: taking residents on drives through the foothills of Santa Barbara; coordinating video conference calls with family members who are not able to visit their loved ones due to the pandemic; and various other activities that are specially tailored to each individual. Above all, I come to work every day with a positive, can-do attitude to make a difference in the lives of those we serve.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Manal Durgin, M.D.
Devereux Florida medical director

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Manal DurginTitle:
Medical director
Center/office location: Devereux Florida - Viera
Length of service: 1998

In your role, what are your main responsibilities?
I oversee, and am responsible for, all medical services and the supervision of treatment planning. Throughout the pandemic, I have been providing ongoing guidance and communicating protocols for COVID-19 preparedness, which includes taking precautions to ensure the health and safety of the individuals we serve and supporting the well-being of our staff at every Devereux Florida location throughout the state.

A typical day may include:

  • Leading treatment team meetings on behalf of the children in our care; 
  • Providing approval for pending admissions to residential care per our COVID-19 policies; 
  • Consulting with medical staff in support of our medical peer review process; 
  • Communicating best practices for clinical care with partner organizations in behavioral healthcare; 
  • Providing direction to our nursing team regarding COVID-19 testing and quarantine procedures upon admission; and 
  • Advocating on behalf of behavioral healthcare issues across the state

What is the most rewarding part of your job?
The most rewarding part of my job is having the opportunity to celebrate with the individuals we serve the small, yet meaningful, steps of progress, while watching them grow happier and more confident in their daily lives. I also enjoy working with an extraordinary and dedicated team of people who make it fun to come to work.

What is the best piece of advice you have ever been given?
The best piece of advice I’ve ever been given was from my mother who told me to do my best and let God take care of the rest.

How do you demonstrate Servant Leadership principles on a daily basis?
I try to imagine myself experiencing what the individuals in our care, their families and my co-workers may be experiencing. I try to listen before I speak. And I try to anticipate the needs of my family and others. I’m still working to fine-tune all of these things.

What is one thing your colleagues don’t know about you?
I love going to musicals and plays.

Why are you a Healthcare Hero?
I’m a Healthcare Hero, along with all those who work in our wonderful medical department, because we have been providing necessary medical information and services throughout the COVID-19 pandemic and all year long.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Rhonda Hahn
Devereux Texas Licensed Vocational Nurse

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Rhonda HahnTitle:
Licensed vocational nurse
Center/office location: Devereux Texas - Victoria
Length of service: September 2011 

In your role, what are your main responsibilities?
As a licensed vocational nurse in Devereux Texas’ Community Living Program, I wear many hats. First and foremost, I care for our individuals. I make sure the adults I serve are up to date on medical appointments, lab work, vaccines and imaging, such as X-rays, CT scans and MRIs. Due to COVID-19, all medical appointments are conducted via telehealth. I attend a majority of these virtual appointments with the adults in their homes - we’re on video chat together with the doctor. I am also a “Coronavirus Captain,” which means I monitor our daily COVID-19 checklist that team members complete during their shifts to help keep our individuals safe and healthy. I also order medical supplies for all of our individuals and programs.

In addition, I coordinate all aspects of our psychiatry clinic, which includes reviewing our individuals’ medications and medication administration records for accuracy. I also train new staff on how to best meet the medical needs of the individuals we serve, and I train existing staff on our annual refresher course requirements.

What is the most rewarding part of your job?
The most rewarding part of my job is seeing our individuals thrive under our care, and knowing that I am an important part of their success.

What is the best piece of advice you have ever been given?
“If you are not excited about it, it’s not the right path,” and “a little fear is a good thing.” Both of these were given to me at a very important time of my life by a very good friend.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership principles by putting people first. I want to make sure each of our individual’s needs are met and they have better life.

What is one thing your colleagues don’t know about you?
Even though I put up this tough, hard exterior, I am truly a soft-hearted person and wear my heart on my sleeve. Also, I LOVE office supply stores (e.g., Staples and Office Depot) - they are my therapy!

Why are you a Healthcare Hero?
I am honored to be chosen as a Healthcare Hero, but in reality, I am just doing my job. When I became a nurse 28 years ago, I never thought my career would lead me to taking care of the population of individuals we serve - it has made me a better person and a better nurse. I make a difference by showing up on a daily basis with the mindset that “today is going to be a good day,” and hopefully, I will impact someone’s life today and tomorrow.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Donna Underwood
Devereux Pennsylvania CIDDS information system specialist

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Donna UnderwoodTitle:
Information system specialist
Center/office location: Devereux Pennsylvania Children’s Intellectual and Developmental Disabilities Services (CIDDS) - West Chester
Length of service: June 2019 

In your role, what are your main responsibilities?
My role is to help keep all of the technology running smoothly at Devereux Pennsylvania CIDDS, including telephones, computers, printers, tablets and TVs.

What is the most rewarding part of your job?
When I am able to make someone’s job easier, or make an individual smile, because their technology is working. I enjoy fixing devices and showing my colleagues, and the youth in our care, how to use our various software. For example: explaining how to copy, paste, cut and undo content using shortcut keystrokes in Microsoft Word (e.g., CTRL-C = copy, CTRL-X = cut, CTRL-V = paste, CTRL-Z = undo).

How has COVID-19 impacted your role? How have you risen to this challenge?
In the beginning of the pandemic, when we were setting up the technology to support remote workers and learners, it was a challenge to make sure everyone had the equipment they needed and understand how to use that equipment properly. I wanted everyone to know they were not alone in the struggles they were facing, as many users were doing things with technology they never needed to do before in their roles, such as accessing the Devereux network remotely or using the organization’s intranet.

How do you demonstrate Servant Leadership principles on a daily basis?
My role is to serve the CIDDS center. If there is anything I can do to help out, I am willing to do it.

What is one thing your colleagues don’t know about you?
I officiate soccer at both youth and middle and high school levels.

Why are you a Healthcare Hero?
I don’t feel like a hero - I just do my best to serve our team members - and Devereux. I make sure our employees and the youth in our care understand the answers to their questions before I move on to something else. I believe it’s important to take the time to teach each person how to use the technology they are given. And I try my best to address their concerns and resolve their technology issues as quickly and efficiently as possible.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Kelsie Chapman
Devereux Massachusetts and Rhode Island program manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Kelsie ChapmanTitle:
Program manager
Center/office location: Devereux Massachusetts and Rhode Island – Rutland, Mass.
Length of service: December 2017 

In your role, what are your main responsibilities?
I oversee our center’s “West Meadow 2” program, which serves male youth with autism, as well as those who are transgender and gender-expansive. The two most significant parts of my job are: 1) creating and ensuring access to a safe and therapeutic environment for all of my students, and 2) taking an active role in ensuring my staff are well-trained, cared for, safe and happy in their roles.

What is the most rewarding part of your job?
There are two really rewarding parts of my job. One is when my team members meet their professional development goals or achieve something they have been working on, such as running a new therapy group with our students or earning a promotion. The other rewarding part of my job is, of course, our students. Anytime they learn something new, achieve a goal or reach a milestone, it is so rewarding. Moments like these make this challenging work worth it - every day.

How has COVID-19 impacted your role? How have you risen to this challenge?
COVID-19 has presented a unique set of challenges for me both personally and professionally. Working through a pandemic, with two young children of my own at home, has taught me a lot about parental perspective. This is an unsettling time for everyone, but especially for parents. As we worked to keep the youth in our care safe and healthy, we recognized and understood the importance of familial contact. As a result, we’ve made sure our individuals stay in touch with their families through frequent Zoom calls.

The pandemic also allowed me to the opportunity to work more autonomously than I might have in the past. Having my direct supervisor, as well as other members of our leadership team, working remotely has posed a unique opportunity for me to be more decisive and confident in my decision-making. Although my colleagues are incredibly responsive while working remotely, there is something about not having a physical presence that forces you to become more independent and, for me, I think it helped me grow and develop as a leader. I have been so impressed with the dedication of our staff, as well as the resiliency of our students.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership by being present on the residential unit as much as possible; and showing my team that I am willing to do the same work I ask them to do on a daily basis. I am supportive, but I also set high expectations and hold my staff accountable to meet those expectations which they do! We support our students in the same way, and tell them we believe they deserve to be held to a high standard of accountability, and we consistently follow through on those expectations.

What is one thing your colleagues don’t know about you?
My dream vacation would be to visit Dubai.

Why are you a Healthcare Hero?
I was surprised and flattered to be nominated as a Devereux Healthcare Hero. I like to think I make a difference by helping the individuals we serve learn new skills and achieve their goals. And I make a difference with our staff by always having their professional development goals in mind and helping them meet those goals.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Bambi Haney
Devereux Colorado nursing operations manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Bambi HaneyTitle:
Nursing operations manager and infection preventionist
Center/office location: Devereux Colorado – Westminster
Length of service: 1988 

In your role, what are your main responsibilities?
In my role, I am responsible for infection prevention and control on campus. I help educate our staff on Devereux’s policies and procedures; infectious illness and disease transmission; proper infection control measures specific to a particular disease; illness and medication-related issues; and proper procedures in nursing.

I also collaborate with other departments to help create positive health outcomes for those in our care, such as helping our youth: enhance their physical health (e.g., addressing glucose control and visual acuity); improve personal hygiene practices; increase understanding of medications (how they work and medication safety); improve self-care skills; and increase self-esteem and a healthy body image. I am also involved with the admissions process, and help lead, support and grow our nursing services team.

What is the most rewarding part of your job?
I have had an opportunity to work with wonderfully creative and hardworking people over the years to provide safe, effective and compassionate care for our Devereux youth. It is deeply gratifying to witness their achievements, their enhanced self-confidence and ability to navigate the world. Additionally, it is meaningful to mentor members of our nursing team, and help make a difference in their professional growth, learning and job satisfaction.

How has COVID-19 impacted your role? How have you risen to this challenge?
COVID-19 has forced all of us to bring our best game, in terms of providing positive energy, creative solutions, emergency preparedness, cognitive focus, communication excellence - and that willingness to extend yourself in new ways. I think Devereux Colorado, and the organization as a whole, have done an impressive job of meeting this challenge, not only with professionalism and perseverance, but also with grace and compassion. I would like to think I have been an integral part of this response.

How do you demonstrate Servant Leadership principles on a daily basis?
Effective communication and collaboration are critical characteristics of any person who occupies a leadership role. I appreciate the boundless opportunities at Devereux to work collaboratively with others, and I believe creating meaningful connections is paramount to the work we do for our individuals and families. I communicate transparently and with intention; demonstrate empathy; and listen to the perspectives of others to understand their needs. These actions set the stage for creating positive working relationships with colleagues from different departments, which are critical in achieving successful outcomes with our youth.

What is one thing your colleagues don’t know about you?
Originally, I had no intentions of being a nurse. I worked as a biologist, and planned to continue my studies to obtain an advanced degree in parasitology, which is the study of parasitic organisms. Life circumstances intervened, and I chose to pursue a career in nursing. I have not regretted my decision - my career at Devereux has been rich and rewarding!

Why are you a Healthcare Hero?
I would strongly assert that I am a dedicated healthcare professional, but certainly not a hero. I feel our heroism is collective, and evidenced in the effective response we have had to this pandemic. I truly believe this, and thank all of my colleagues for their authentic, caring collaboration, and especially for the collective effort of all of our direct support professionals. I believe in the mission of our organization, and work each day to make a difference in the lives of our individuals and families by being open to continued learning, and by trying to be a kind and empathetic listener.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Lanell Williams
Devereux Pocono residential assistant manager/direct support professional

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Lanell WilliamsTitle:
Residential assistant manager/direct support professional
Center/office location: Devereux Pocono – Scotrun
Length of service: January 2014 

In your role, what are your main responsibilities?
As an assistant manager, I am readily available to help with anything and everything that contributes to the success of our residential home in Scotrun. I oversee day-to-day operations, which includes supporting my team to ensure the health and well-being of every individual is met. Leading by example is key to providing a safe, positive and supportive environment.

What is the most rewarding part of your job?
The most rewarding part of my job is knowing that every contribution, no matter how big or small, can make a difference in the lives of the individuals I serve. Being a leader has shown me the importance of working as a team to get through any obstacle. I am proud to be able to provide a great environment that feels like home for our individuals.

How has COVID-19 impacted your role? How have you risen to this challenge?
Having to rapidly adapt to change, as well as trying maintain a positive and efficient transition during COVID-19 has been challenging. I hold myself accountable for ensuring the safety of all staff and individuals under my care by providing physical, mental and emotional support. I also make sure we have the necessary equipment and supplies for Scotrun to properly and safely function. I help keep the program running smoothly by providing hands-on assistance in filling shifts, cleaning and sanitizing the facility, and offering staff training and support.

How do you demonstrate Servant Leadership principles on a daily basis?
I am dedicated to my role, and am aware of the example I set for others. I strive to provide a positive and supportive environment. Anything I can do to establish a structured setting allows both the individuals and staff under my care to achieve the best possible outcome. Communication is key when it comes to meeting our goals.

What is one thing your colleagues don’t know about you?
I have a very artistic side - I love to sing and draw.

Why are you a Healthcare Hero?
I go above and beyond to provide outstanding care and services. I remain observant, respond quickly and take preventative measures to avoid challenging situations. I wear my heart on my sleeve and take pride in being able to make a difference. I trust my judgement, as well as the judgement of my co-workers, to make the best possible choices for the individuals we serve.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Daniel Bailey
Devereux Connecticut – The Glenholme School director of milieu treatment

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Daniel BaileyTitle:
Director of milieu treatment
Center/office location: Devereux Connecticut – The Glenholme School – Washington
Length of service: May 2018 

In your role, what are your main responsibilities?
I am responsible for the daily oversight of the milieu behavioral treatment at The Glenholme School. Some of my responsibilities include: working closely with clinicians, behaviorists and administrators to create individualized treatment plans for each of our students; creating and instructing professional development opportunities for our direct care professionals, teachers and other faculty; and collecting and analyzing behavioral data to assist our team in data-driven decision making. The best part of my job is interacting with staff members and students on campus, and building positive and healthy relationships.

What is the most rewarding part of your job?
Growing up, I had a mentor who pushed and challenged me to be the best version of myself. My mentor, a high school counselor, said, “When that happens (when you are the best version of yourself), you’ll know it because it will never feel like you are ever going to work.” I am lucky enough to have a job that has done just that. There are two parts of my job I find equally rewarding. The first is being able to work alongside such amazing people who are all trying to achieve the same common goal of making someone else’s life better than it was before they came to Glenholme. The second is a special moment that happens at different times throughout each student’s stay at Glenholme. Every one of our students reaches or surpasses their goals in different ways, through arts, sports, education or relationship development with peers. During these moments, it is amazing to see the hard work our students and staff put in to create this success.

How has COVID-19 impacted your role? How have you risen to this challenge?
Although COVID-19 impacted different aspects of our program, and presented our team with several new challenges, there have been many silver livings. 

While our team has had to work remotely, this has caused us to work more closely and collaboratively than ever before. Specifically, in the behavior department, our team has risen to the challenge by creating new behavioral reference guides for parents to assist with the implementation of individualized behavior plans within the home, as well as providing in-home behavioral support via Zoom. When our program reopened, it was remarkable to watch every member of our team rise to new challenges with a smile and a great sense of pride as we continued to provide the best possible services to our students and families.

How do you demonstrate Servant Leadership principles on a daily basis?
I tend to look at every situation through a “big-picture” lens - I account for everyone and everything involved in, or impacted by, each situation. In my role, I like to lead by example and demonstrate that we are all working toward something bigger than ourselves. With this in mind, I am always willing to jump in and help out for the betterment of the program, my colleagues, our students and their families.

What is one thing your colleagues don’t know about you?
When I am not at work, I am almost always outside enjoying nature. I love to find new places to kayak, hike and fish.

Why are you a Healthcare Hero?
I am honored to be nominated among the many Healthcare Heroes I work alongside every day. I take pride in the fact that no matter what happens, I am always there to provide unconditional positive support. I always want what is best for everyone, and will continue to work to empower those around me to become their best, most authentic selves, as that is what our students and staff deserve.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Catherine “Cat” Baker
Devereux Arizona People Operations learning specialist

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Catherine “Cat” BakerTitle:
People Operations learning specialist
Center/office location: Devereux Arizona – Phoenix
Length of service: April 2016 

In your role, what are your main responsibilities?
I am one of the first faces people see at Devereux Arizona! I provide onboarding training for new hires, help maintain our employee records, and I train new and existing employees in CPR/first aid and Safe and Positive Approaches©. I am also a certified trainer for Arizona’s Foster Parent College. I provide potential foster parents with the required 10-week training to obtain the necessary licensing to care for children in the foster care system. Once the training is complete, I go through the licensing or adoption process with the family.

What is the most rewarding part of your job?
I enjoy meeting and working with people who walk through the doors of Devereux Arizona. I have the privilege of helping our staff members, individuals and families recognize and unlock their human potential.

How has COVID-19 impacted your role? How have you risen to this challenge?
COVID-19 has changed my role as a trainer in many ways. We now provide new hire training through Zoom videoconferencing. In addition, instead of being in a classroom with others, we changed the way we offer Safe and Positive Approaches training by using pool “noodles” and mannequins (instead of people) to make sure we follow social distancing guidelines.

Side note: I currently work in the office with one other co-worker. I have to admit it is truly exciting to see a FedEx or UPS truck come to the door with a delivery. I do not remember noticing the little things before the pandemic.

How do you demonstrate Servant Leadership principles on a daily basis?
I believe in living by these three “G’s:” 

  • Giving 
  • Gratitude 
  • Grace 

This requires that my hands and heart always be open. I cannot give or receive with a closed hand or heart. To give grace and kindness to others is necessary for living a fulling live. Gratitude for all things that come and go is a necessity to learn lessons and to grow beyond oneself. Servant Leadership requires all of these traits. I demonstrate compassion and a willingness to meet others where they are by listening and trying to provide hope.

What is one thing your colleagues don’t know about you?
One of my greatest pleasures is volunteering at my local soup kitchen twice a month. I cut onions, celery and potatoes. Sometimes, I serve meals, set up, and break down the dining room.

Why are you a Healthcare Hero?
I feel that I am just one person trying to make a difference in the lives of others, and in the world. I am thankful that Devereux Arizona has given me the opportunity to serve others. I am thankful for the outstanding leadership of our Executive Director Yvette Jackson, as well as the example of service demonstrated by my supervisor, Mindy Green. Both Yvette and Mindy go above and beyond to show the importance of service to others. Through their examples and support, they demonstrate and encourage me to reach out and provide a hand up to everyone I meet. I feel heroes do not stand alone. Heroes show up in teams. I am proud to be a part of the Arizona team. And I am proud to be a part of the Devereux family.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Vernon Tanguay
Devereux Pennsylvania – Adult Services RN healthcare coordinator

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Vernon TanguayTitle:
RN healthcare coordinator
Center/office location: Devereux Pennsylvania – Adult Services – Berwyn
Length of service: April 2014 

In your role, what are your main responsibilities?
One of the most important aspects of my role is to address the physical and emotional needs of my clients. Actively listening, observing body language and paying attention to the nuances that may indicate a potential health issue all help me be proactive in my approach to meeting an individual’s healthcare needs. Each day, I spend time watching for nonverbal cues and other signs of discomfort. I also provide counseling and education to our adults and their families. For example: I explain diagnoses, treatment plans, procedures and medications. I answer any questions they may have related to medication costs and insurance coverage. I explain lab test results, and discuss the benefits of physical therapy, occupational therapy and speech therapy, as well as the importance of maintaining a healthy diet and exercising.

What is the most rewarding part of your job?
There are many rewards. Most notable is caring for a vulnerable population of individuals. It is rewarding to be their advocate. If our adults present with a physical concern, I help them understand what is happening and reassure them that they are safe. Educating our individuals, parents and others is one of my favorite parts of being a nurse.

How has COVID-19 impacted your role? How have you risen to this challenge?
The pandemic has changed the way we all live and work. As a result of COVID-19 (and in accordance with state and CDC protocols), our campus opened an isolation unit to serve any individuals who experience symptoms. I volunteered to provide nursing services in this area. If and when our adults needed to be admitted, my goal is to alleviate their concerns and provide them with the best possible care.

How do you demonstrate Servant Leadership principles on a daily basis?
Nurses often place the needs of those in their care ahead of their own. Every morning, I try to touch base with each of the individuals I serve. Being proactive - and staying ahead of any aches and pains our individuals might have - allows me to better support our adults. In addition, staying in touch with family members, and providing regular updates on their loved one’s care, helps build trust, which is a vital component of nursing.

What is one thing your colleagues don’t know about you?
I live on a horse farm! It is amazing how similar horses are to humans - they each have their own unique personalities and favorite foods!

Why are you a Healthcare Hero?
Many of the adults in our care, particularly individuals with no local family members, look to nurses, not only for comfort and medical aid, but also for social interaction. I do my best to provide a sense of normalcy. The presence of a nurse can be emotionally supportive, just by being there. During COVID-19, certain behaviors (emotional or cognitive) can make it difficult for our adults to wear a face mask. I try to make protecting our individuals a fun activity by playing games, or even using the Lone Ranger analogy to help make them feel more comfortable.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Sophia Martin
Devereux Georgia client and family advocate/risk manager

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Sophia MartinTitle:
Client and family advocate/risk manager
Center/office location: Devereux Georgia – Kennesaw
Length of service: November 1995 

In your role, what are your main responsibilities?
I have two primary roles at Devereux Georgia both are extremely important for the care and treatment of the individuals and families we serve. As client and family advocate, I listen to our individuals and families and help them resolve any issues or concerns they may have. My goal is to make sure our families are provided with the best customer experience possible, and ensure they are satisfied with the care their child or loved one receives. As risk manager, I am responsible for reviewing and tracking data for all grievances and incidents on campus, and making sure we report these issues to the proper agencies in a timely manner. My roles as risk manager and client and family advocate go hand-in-hand to ensure we create a safe and supportive environment for those in our care, and that we are in compliance with our funders and licensing agencies. In my role, I have the privilege of welcoming every new orientation class where I provide quality and risk management training to the new Devereux Georgia employees.

In addition, I serve as the liaison between Devereux Georgia and Cobb County Crimes Against Children, which means I am the main point of contact for our organization with local law enforcement.

What is the most rewarding part of your job?
The most rewarding part of my job is the role I play as client and family advocate. This allows me to participate, and work with, a great team of individuals who are focused on providing the best possible services for those in our care. The highlight of my day is being on campus and hearing the laughter and seeing the smiles from youth who have risen above their circumstances and continue to flourish throughout their treatment. I thoroughly enjoy seeing our youth on the day of their admission; their progress through treatment; and the joy on their faces when they are reunited with their families.

How has COVID-19 impacted your role? How have you risen to this challenge?
My role has been impacted immensely. I have leaned on my spirituality to rise to this challenge daily. I stepped in to assist our therapists and other departments when my center made the shift to virtual visits, with a goal of keeping our individuals connected to their families as we learn a new normal. My communication with parents has greatly increased - I provide additional support and reassurance that their children are safe. Due to social distancing and other safety protocols, we have shifted a number of our meetings to virtual, I assist with daily enhanced cleaning/sanitation, and help maintain guidelines for screening - daily symptom and temperature checks - for our individuals and staff.

How do you demonstrate Servant Leadership principles on a daily basis?
I find myself demonstrating Servant Leadership principles in my daily interactions with colleagues, our individuals and families by being a great communicator and encourager, and by valuing the needs of others before my own. I look for opportunities to thank our staff for what they do every day, and recognize team members for their dedication and commitment toward our youth, families and each other. The COVID-19 pandemic has changed how we do business, and serve our individuals and families. This has allowed me to recognize my own depth and strength, as well as that of my colleagues.

What is one thing your colleagues don’t know about you?
National Geographic is my favorite TV show, and I love fish/mammals such as sharks, dolphins and whales.

Why are you a Healthcare Hero?
I make a difference because I bring a bright and positive disposition to our campus every day. I am a “glass-half-full” rather than “half-empty” kind of person. It is in challenging times we see a person’s true character and the impact they make in the lives of others. I think the real hero in any situation and/or event is the person who fulfills his/her role not just from a professional standpoint, but also does it with a servant’s heart. People on the Devereux Georgia campus know they can rely on me to always be fair and look out for the best interest of our individuals, families and staff. People know if you do what you do because it is a job, or if you are serving them without reservation and with purpose.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Jasmine Davis
Devereux Pennsylvania CBHS direct support professional

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Jasmine DavisTitle:
Direct support professional
Center/office location: Devereux Pennsylvania Children’s Behavioral Health Services – Malvern
Length of service: December 2019 

In your role, what are your main responsibilities?
In the short time I’ve been at Devereux, I’ve learned the ins and outs of working with individuals in a residential treatment facility. In my role, I complete many different tasks behind the scenes, from progress reviews to hazardous surveillance. When it comes to the children in our care, I’m always willing to help out in any way I can. I find so much joy in assisting our youth in setting and achieving short- and long-term goals; comforting them when life’s obstacles are thrown their way; and teaching them that life is unpredictable, and even we adults don’t have all the answers. We also have a lot of fun. We have birthday parties, water fights, dance contests, holiday dinners and much more. I believe an effective treatment is as good as your support system and surrounding resources, and so I do everything in my power to make it positive learning experience for our individuals.

What is the most rewarding part of your job?
The most rewarding part of my job is witnessing the progress of our youth. This lets me know that we, as a team, are moving in the right direction.

How has COVID-19 impacted your role? How have you risen to this challenge?
Even though I was worried at first, our campus community continued to accommodate our individuals and families to the best of our ability. Ensuring our individuals’ families that we were taking extra safety and sanitizing precautions when dealing with COVID-19 - and having them thank us in so many different ways - made me feel like I was part of a something good.

How do you demonstrate Servant Leadership principles on a daily basis?
I always put others before myself. If I’m having lunch and someone needs my support an individual or a colleague I’m always there. I believe that’s why I wear so many different hats. I’ve asked to be trained in various areas so I can be flexible on the job. I believe we are only good as your team, and I’m a team player.

What is one thing your colleagues don’t know about you?
I never worked in a residential treatment facility prior to joining Devereux. I’m learning as I go along, and it’s very exciting!

Why are you a Healthcare Hero?
I believe I make a difference because I don’t look at this as I job. I treat our youth like family because that’s what we are! I’m always there for them, even if that means being on the verge of passing out while giving TikTok dance lessons. (Just kidding!) I love my job, and if that makes me a Healthcare Hero, I wear my cape proudly!


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Phil Gaubatz
Devereux New York community specialist

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Phil GaubatzTitle:
Community specialist
Center/office location: Devereux New York – Kingston
Length of service: 2007 

In your role, what are your main responsibilities?
My responsibilities include helping the individuals we serve in our day habilitation program achieve their goals related to exercising, reading and community engagement. I am also responsible for the Meals on Wheels community partnership where our individuals deliver meals to senior citizens in the community. In addition, I was selected to be a mentor; I get to support new staff as a peer mentor.

What is the most rewarding part of your job?
The most rewarding part of my job is seeing the individuals we serve, and the people I work with, grow and succeed in their lives. I love my job more every day.

How has COVID-19 impacted your role? How have you risen to this challenge?
COVID-19 has had a significant impact on the daily routines of the people I work with and support. I have helped everyone stay informed and calm while adjusting to new routines, which include participating in more activities at home, such as walking in the backyard instead of the park and having fun with arts and crafts.

How do you demonstrate Servant Leadership principles on a daily basis?
I demonstrate Servant Leadership principles by remaining positive and upbeat during this challenging time. I have also tried to lead by example, and have done my best to show those around me - my colleagues, the individuals we support and their families -  that we are all in this together.

What is one thing your colleagues don’t know about you?
My colleagues may not know that I have been married to my beautiful wife, Susan, for 26 years!

Why are you a Healthcare Hero?
An example of my work as a Healthcare Hero would be the relationship I have with a particular individual I support. He lives with family, and he LOVES basketball. This time away from his program, due to COVID-19, has been challenging for him. I was able to arrange for a basketball hoop to be set up at his home during the pandemic so he can still play and have fun. This brought both him, and me, a great deal of happiness.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Claudia Berumen
Devereux California program administrator

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Claudia BerumenTitle:
Supported living services program administrator
Center/office location: Devereux California – Goleta
Length of service: September 2017 

In your role, what are your main responsibilities?
I supervise the daily operations of our adult residential treatment program, and assist in the development of all phases of this program. I develop, implement and monitor our individuals’ treatment plans, and update their records; lead treatment planning meetings; manage our program budget; and communicate with the individuals we serve, as well as their families and/or legal guardians, funding agencies and social workers. In addition, I am responsible for the hiring, training, performance management and supervision of our program staff, and ensure compliance with all applicable laws and regulations.

What is the most rewarding part of your job?
I love my job - it’s all rewarding. I love interacting directly with the individuals we serve. I feel supported by my management team, and I feel there is always so much more to learn. While it can be challenging at times, it’s always worth the extra effort because, ultimately, a human life will directly benefit from the work we put in.

How has COVID-19 impacted your role? How have you risen to this challenge?
COVID-19 has impacted my role in a variety of ways. I stepped into the position of program administrator just as the virus was making itself known. I knew this would be a challenging environment to begin a new role with a lot of responsibility, but I believed my experience would be valuable in leading our supported living services (SLS) team through the pandemic. I have worked in SLS for nearly 10 years. At Devereux, I was previously an SLS program coordinator, as well as a personal attendant. I’ve been able to see the significant impact of our programs and services from a variety of roles. The health and safety of our adults is, and always has been, of the upmost importance. Being a program administrator has allowed me to step up to the challenge, use my experience and empower others to meet the “Devereux Family Standard” and care for the individuals we serve like we would our own families during this critical moment in history.

How do you demonstrate Servant Leadership principles on a daily basis?
I am 100 percent on board with Servant Leadership. For me, it feels almost natural to interact with others in this way. I believe this style of leadership boils down to the golden rule - treat others the way you want to be treated. I think each of these pillars is essential, but in my role, I especially focus on being a compassionate collaborator. I interact with a variety of people, from our individuals/families, to our staff and program coordinators, to our outside agencies (e.g., funders, landlords and vendors). I believe we can do all things with compassion, especially when it comes to resolving conflict and collaborating with others so everyone’s voices and opinions are heard.

What is one thing your colleagues don’t know about you?
My dad taught me how to change the oil in my car!

Why are you a Healthcare Hero?
I truly care. I care about our individuals. I care about my colleagues and our staff. I want to be here. I believe working with the adults we serve is an extraordinary part of my life’s work, and I feel fortunate to be able to work at Devereux.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Marjorie Williams
Devereux Florida direct support professional

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Marjorie WilliamsTitle:
Direct support professional
Center/office location: Devereux Florida – Orlando
Length of service: June 2004 

In your role, what are your main responsibilities?
Working directly with the youth in our residential group care program. Teaching them independent living skills, working closely with our school and providing that additional support to meet their educational needs. I also participate in IEP (individualized education plan) meetings, parent/teacher conferences, and I transport our youth to doctor’s appointments.

What is the most rewarding part of your job?
The most rewarding part of my job is working with the boys I support. My milieu consists of boys, ages 12 to 17. I look forward to working with each of them, and seeing how much they’ve grown during the time they’ve spent with me – and at Devereux.

How has COVID-19 impacted your role? How have you risen to this challenge?
I make sure everything is sanitized and cleaned to keep my boys and me safe. I’ve risen to the challenge by putting the safety of our youth first.

How do you demonstrate Servant Leadership principles on a daily basis?
I always put our individuals’ needs first, and I’m a huge team player. I will take on many additional tasks to provide support to my program and my management team, as needed. I work additional hours, assist in the kitchen or in the maintenance department – whatever program needs additional support. I feel as though the program is everyone’s responsibility, and I take great pride in being a part of the team.

What is one thing your colleagues don’t know about you?
My favorite color is red.

Why are you a Healthcare Hero?
Because I continuously go above and beyond. I have been with Devereux for almost 16 years and I have been dedicated since the day I came to campus. I consistently assist my employees in any way I can, and when I think of a Healthcare Hero, I think of the responsibility of being an essential worker. It comes with putting others before yourself and making sure the needs of others are met, which sometimes cause you to neglect your own needs, at times. That is part of my job, and I take pride in the responsibility that I have taken on. I have worked with many youth, and several will reach back out to let me know that they’re married now, with families, and it’s because of the love and care they received at Devereux. I try my best to make sure each of our youth feels like an individual. Many of our kids feel as though no one cares about them, and I make it my duty to make them feel like they are all my children, because they just need love. It’s amazing to me how far a little love can go in a child’s life.


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Bev Balshaw
Devereux Texas art teacher
 

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Bev BalshawTitle: Art teacher
Center/office location: Devereux Texas – League City
Length of service: August 2019

In your role, what are your main responsibilities?
I try to enrich my students’ experience with each art activity, beginning at their level of skill, and then encouraging them to push beyond what they are comfortable doing, and moving to that next skill level. Keeping safety in mind at all times, I try to introduce our youth to a variety of art techniques and projects that will not only challenge their skills, but capture their interests. Whenever possible, I try to include a personal aspect into our lessons so students are able to reveal things about themselves in their drawings. My students are unique, at a different stages of learning, and should not be compared to anyone else! 

What is the most rewarding part of your job?
I was told at an early age to find something I truly enjoyed doing, and then find a way to make a living at it. I have always loved drawing, painting and making things out of clay – and I was athletic. I played all sports in high school, and I continue to run marathons, golf, kayak and fish. It was only natural for me to get my college degrees in fine arts and physical education, allowing me the opportunity to pursue the things I love, and still be able to support myself.

After retiring from teaching in public schools, I came to Devereux. I have found I am making a bigger impact here than I ever made in public schools. I try to build a relationship with my students that is built on trust and compassion, so they feel comfortable opening up through (and feeling the therapeutic benefits of) their artwork. Once that bond is established, the kids are excited to express themselves in their artwork.  

How has COVID-19 impacted your role? How have you risen to this challenge?
COVID-19 temporarily closed my art room for lessons, so I became dependent on teachers to assist with my art lessons. Supplies are a bit limited, but despite these challenges, I create art folders and work with our teachers to make fun lesson plans for our students. I have also drawn chalk drawings around our campus for the kids to interact with as they move from building to building during the day. 

I know we will get through this challenge, and eventually, return to a more normal schedule. 

How do you demonstrate Servant Leadership principles on a daily basis?
I have made hundreds of face masks for my center. I noticed early on people were saying their ears hurt from the masks, and some were having a hard time breathing through them. In addition, not all people are the same size. I designed a shoestring mask that is adjustable to whoever is wearing it without pulling your ears away from your head. In addition, I started mending our individuals’ clothes, whenever needed, sewing buttons back on and repairing any tears. I try to be available to do whatever is needed, whenever it is needed. 

What is one thing your colleagues don’t know about you?
I went to an afterschool clown class, graduated and became a clown named “Stripes.” I taught myself to juggle by reading “The Idiot’s Guide to Juggling.” I also make balloon animals and hats. 

Why are you a Healthcare Hero?
I care about my co-workers and my students. I want everyone to be the best that they can be. If there is a need, I will try to help. We are a team, and we work best when we work together. 

 


Celebrating Devereux’s Healthcare Heroes: 
Spotlight on Sean Williams
Devereux New Jersey direct support professional
 

At Devereux Advanced Behavioral Health, our employees are at the heart of everything we do – and are key to our success. These individuals selflessly give of themselves on a daily basis to help improve the lives of children, adolescents and adults living with emotional, behavioral and cognitive differences. Our “Healthcare Heroes” series shines a light on our team members who humbly dedicate themselves to serving – and inspiring – others.


Sean WilliamsTitle:
Direct support professional
Center/office location: Devereux New Jersey – Mays Landing
Length of service: June 2018 

In your role, what are your main responsibilities?
Impacting and engaging our individuals in a positive way, and assisting them with daily activities in order to help them live as independently as possible.   

What is the most rewarding part of your job?
To know that my presence and efforts positively change an individual’s life.  

How has COVID-19 impacted your role? How have you risen to this challenge?
COVID-19 has impacted my role by putting me closer to the lives of the individuals I serve every day. I normally work at our day program, so our time there is more structured and we have planned activities. Since program closures occurred due to COVID-19, I have been working in the homes of the individuals we serve and other locations, and am more involved in their daily routines. I take pride in being able to be there for our individuals when they need me the most. It’s a reminder of why I enjoy working in this field. It gives me a feeling of accomplishment when I can provide assistance and care for an individual. 

How do you demonstrate Servant Leadership principles on a daily basis?
I try to lead the way by example – through action and communication – while still being receptive to learning, and thus, teaching my peers, so that we may all provide the utmost care to our individuals on a daily basis.  

What is one thing your colleagues don’t know about you?
I enjoy reading and watching historical events, especially times that shape the world today, ranging from the Viking Age to the Civil War.   

Why are you a Healthcare Hero?
I am honored to be counted among the many heroes I have worked with at Devereux during this time, and all of the heroes who are providing care to individuals in need during COVID-19. Through my “always ready” mentality, and my diligence for the care and recovery of our individuals, I accept the title of Healthcare Hero, and I appreciate that my work ethic and care have been recognized! I hope others feel we can all make a difference by being caring, vocal and understanding, and that when working with others, we must reflect ourselves in our attempts, and all that we do.