Recognizing Our Employees
At Devereux, our employees are the heart of our organization and our most important asset. Every day, these skilled and selfless individuals strive to provide the best possible care and support for the children, adolescents and adults we serve. We honor our talented team members in various ways, including the following article series. Look below to view our latest “Healthcare Heroes”, “Servant Leadership Snapshot” and “Honoring Devereux’s Direct Care Team Members” features that shine a light on our passionate and compassionate staff.
Access a full list of features that recognize our extraordinary employees.
Jacinter Juma, Direct support professional
Center/office location: Devereux New York – Red Hook
Length of service: October 2021
In your role, what are your main responsibilities?
As a direct support professional, I have many responsibilities. I support our individuals, ensure their safety by advocating for their well-being, and help them achieve their individual goals. I teach them how to be respectful and responsible, and make sure they have an environment conducive to expressing their wants and needs.
What is the most rewarding part of your job?
The most rewarding part of my job is the satisfaction I get from interacting with both the individuals I serve, as well as my colleagues. This comes when I succeed in putting a smile on their faces.
What is the best piece of advice you have ever been given
The best advice I have ever received is to always be part of a formidable team that helps make a difference in individuals' lives. This only happens when one has a positive mindset, that turns challenges into opportunities. Teamwork it is!
How do you demonstrate Servant Leadership principles on a daily basis?
My work revolves around my colleagues, our individuals and their families through face-to-face or online meetings and phone calls. I try my best to demonstrate Servant Leadership principles by internalizing the Seven Pillars of Servant Leadership. When I show up to work, I am always available for our individuals, their families and my colleagues. I put others first in all that I do. I try to be a keen listener, an adept communicator, flexible, respectful to others' ideas, and consistent in my daily actions and interactions.
What is one thing your colleagues don’t know about you?
I do not admit to failure. I work diligently to achieve my personal goals by following the right procedures no matter how long it takes.
Why are you a Healthcare Hero?
While I do not necessarily see myself as a hero, I help others grow by showing them compassion and empathy.
Jillian Blumberg, Admissions Specialist
Center/office location: Devereux Pennsylvania Children’s Services/West Chester, Pennsylvania
Length of service: July 2023
How do you embed an inclusive, Servant Leadership mindset into your daily processes?
A lot of us have the same calling – to help in any way we can. That motivation lends itself to the work I do. I believe that every day is a new start, a new moment for growth and new opportunity to make yourself proud by helping someone else.
How do you inspire others to embrace Servant Leadership practices?
I have a quote in my office that reads, “Culture is how employees’ hearts and stomachs feel about Monday morning on a Sunday night.” No matter the day, I’m always excited to serve with a phenomenal team surrounding me. The pairing of a bubbly, outgoing personality with a love of serving our individuals, allows for that enthusiasm to become infectious.
Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.
While leading one of my first admissions, I coordinated the teams involved and initiated a space for the individual to feel safe for the first time in a long time. Throughout the meeting, the individual began showing their true, lovely personality, and their guardian became very emotional in their gratitude. It was one of those moments that you feel deep inside, knowing this is your “why.”
Ivan Ankamafio, DCP
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