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Servant Leadership Snapshot

Devereux’s talented and hard-working team members lead to serve, while inspiring others to learn and grow. Our “Servant Leadership Snapshot” series shines a light on exemplary servant leaders across our organization who empower all those around them to be their best selves. Look below to read features written by these compassionate collaborators as they help their teams, programs, departments and centers reach even greater heights through Servant Leadership.

  

Kaitlyn Martin, Talent and Career Development Manager

Kaitlyn MartinCenter/office location: Devereux National/Villanova, Pennsylvania

Length of service: February 2019

How do you embed an inclusive, Servant Leadership mindset into your daily processes?

In my role, I have the privilege of working with many different team members across the organization. One thing I always keep in my mind when communicating and collaborating with others is that everyone is unique and may have different styles of working and different needs. Having this mindset helps me individualize my approach to serving others.

How do you inspire others to embrace Servant Leadership practices?

I think this goes back to the golden rule, which is to treat others the way you would like to be treated. To me, leading by example and being your authentic self is the best way to encourage others to do the same. I strive to do this, every day. I also am a big proponent of giving recognition to others for being servant leaders. When I see someone exhibiting Servant Leadership behaviors, I am specific in my feedback and recognition. If you see it, celebrate it!

Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.

For me, demonstrating compassion and quality customer service lies in what people do not necessarily ask for when they come to you. There have been more than a few times that someone has come to me asking for one thing, but upon listening to them, I realize they need more than just their initial request. A lot of times, it is a listening ear, or someone to talk through an idea or challenge. No matter what is going on with my own schedule, I always make time for anyone who needs it.