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Servant Leadership Snapshot

Devereux’s talented and hard-working team members lead to serve, while inspiring others to learn and grow. Our “Servant Leadership Snapshot” series shines a light on exemplary servant leaders across our organization who empower all those around them to be their best selves. Look below to read features written by these compassionate collaborators as they help their teams, programs, departments and centers reach even greater heights through Servant Leadership.


Kimberly Llacuna, People Operations Manager

Kimberly LlacunaCenter/office location: Devereux Texas - Victoria, Texas

Length of service: October 2021

How do you embed an inclusive, Servant Leadership mindset into your daily processes?

I embed Servant Leadership into my everyday processes by placing service first and foremost in my leadership philosophy. During every interaction, I ask myself how it will contribute to our mission. By maintaining self-awareness and humility, I aim to be a positive contributor to the success of every person and task.

How do you inspire others to embrace Servant Leadership practices?

The adage “actions speak louder than words” is what I live and lead by. There is no task too large or too small. I inspire the servant leader in others, not by showing them how brilliant I am, but by showing them how brilliant they are.

Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.

In 2022, during Direct Support Professional Recognition Week, I wanted to show appreciation for all of our youth care professionals. The challenge I faced was ensuring the night shift staff felt the same level of appreciation as the day shift. Our culminating event consisted of a meal prepared by our support staff and an awards ceremony. All three shifts were served their meals and presented with certificates. That evening from 11 p.m. to 2 a.m., myself and a team of dedicated support staff came in to serve the night shift a warm dinner and present them with their awards. The positive response from our youth care professionals was amazing, and made the late night worth it.