Leading National Behavioral Healthcare Provider
Call 1-800-345-1292

Printer Icon Mail Icon Linkedin Logo Twitter Logo

Servant Leadership Snapshot

Devereux’s talented and hard-working team members lead to serve, while inspiring others to learn and grow. Our “Servant Leadership Snapshot” series shines a light on exemplary servant leaders across our organization who empower all those around them to be their best selves. Look below to read features written by these compassionate collaborators as they help their teams, programs, departments and centers reach even greater heights through Servant Leadership.

  

Kyle James, People Operations Director

Kyle JamesCenter/office location:  Devereux Pocono/Newfoundland, Pennsylvania

Length of service: March 2014

How do you embed an inclusive, Servant Leadership mindset into your daily processes?

I show up to work every day with the goal of leading by serving first. It sounds simple because it is. To me, leading is less about managing and all about serving. It creates a high level of support and trust. This helps us generate an energy in the environment that feels as if we can accomplish anything together.

How do you inspire others to embrace Servant Leadership practices?

I start by being the example. It is easy to come in and become overwhelmed with work and hyper-focused on results – forgetting about the simple things, such as putting people first. When we feel valued, we feel as if we are part of something bigger. I try to create an environment where my team feels comfortable and valued for who they are, not just what they do.

Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.

In my role as People Operations director, I have the opportunity to express compassion quite often. Whether I am supporting a team member through a major life event, such as the loss of a family member, or helping them find a daycare center closer to home. Regardless of the challenges, our People Operations team, myself included, is always willing to go above and beyond to break down the barriers our employees face on a daily basis.