Leading National Behavioral Healthcare Provider

Call 1-800-345-1292

  • Safety Banner
  • ASCEND Program
  • July awareness
  • Devereux News
  • Who we help
  • Careers at Devereux
  • Inspirational messages of Hope banner

Servant Leadership Snapshot

Devereux’s talented and hard-working team members lead to serve, while inspiring others to learn and grow. Our “Servant Leadership Snapshot” series shines a light on exemplary servant leaders across our organization who empower all those around them to be their best selves. Look below to read features written by these compassionate collaborators as they help their teams, programs, departments and centers reach even greater heights through Servant Leadership.

  

Jewel Lerums, Program Coordinator

Jewel LerumsCenter/office location: Devereux Pennsylvania Adult Services/Berwyn, Pennsylvania

Length of service: February 2022

How do you embed an inclusive, Servant Leadership mindset into your daily processes?

I strive to demonstrate humility, empathy and a commitment to serving others through my own actions and decisions. I continuously provide opportunities for staff to take on leadership roles, fostering an environment that encourages growth and development.

How do you inspire others to embrace Servant Leadership practices?

I empower my staff to take ownership of their roles, emphasizing the value of their contributions and creating an environment where everyone feels their work is appreciated.

Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.

At the end of my shift, I observed a staff member from the day program experiencing car troubles. Recognizing her distress, I immediately empathized with her situation. Without hesitation, I drove up the hill to offer assistance, understanding the frustration and inconvenience that car issues can bring. I took the time to listen to her concerns and reassure her that help was on the way. Offering more than just a jump start, I provided a comforting presence and a willingness to support her beyond the immediate challenge.

By demonstrating empathy, I sought to not only resolve the technical issue, but also alleviate any emotional stress she may have been experiencing. This instance highlighted the importance of compassion in our workplace, reinforcing the idea that supporting one another goes beyond the routine tasks and fosters a positive and caring environment.