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Servant Leadership Snapshot

Devereux’s talented and hard-working team members lead to serve, while inspiring others to learn and grow. Our “Servant Leadership Snapshot” series shines a light on exemplary servant leaders across our organization who empower all those around them to be their best selves. Look below to read features written by these compassionate collaborators as they help their teams, programs, departments and centers reach even greater heights through Servant Leadership.

  

Becky Strickland, Clinical Support Coordinator

Becky StricklandCenter/office location:  Devereux Florida/Winter Park, Florida

Length of service: 2014 (Strickland previously worked for Devereux from 2011-2013.)

How do you embed an inclusive, Servant Leadership mindset into your daily processes?

I embed a Servant Leadership mindset into my daily interactions by focusing on the growth and well-being of my team members. I encourage open communication and teamwork. It is important for me to make sure everyone feels heard and valued. I demonstrate integrity and a strong work ethic, and lead by example. I try to understand and address the needs of my team members, both professionally and personally, and show genuine concern for all.

How do you inspire others to embrace Servant Leadership practices?

I inspire others to embrace Servant Leadership practices by leading by example and fostering an environment that supports the Seven Pillars of Servant leadership. I nurture a culture that values collaboration, skilled communication and mutual respect, while encouraging my team to support one another.

Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.

When I first learned we were going to be implementing a new electronic health record (EHR), I immediately focused on the positives that would come from this change. Some of my colleagues struggled with the way things looked in the new EHR versus the old EHR. I listened patiently to their concerns, empathized with them and assured them I would be there to help during the transition. I extended myself to every person who needed one-on-one support. No matter how many times someone called or emailed me a question, I would happily help them and make sure they felt comfortable. My favorite phrase is, “I got you.” Those three words are my Servant Leadership mantra. If someone needs something, they can rest assured I will go above and beyond to make sure their needs are met.