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Servant Leadership Snapshot

Devereux’s talented and hard-working team members lead to serve, while inspiring others to learn and grow. Our “Servant Leadership Snapshot” series shines a light on exemplary servant leaders across our organization who empower all those around them to be their best selves. Look below to read features written by these compassionate collaborators as they help their teams, programs, departments and centers reach even greater heights through Servant Leadership.

  

Chris Patrone, Residential Program Director

Chris PatroneCenter/office location: Devereux Massachusetts and Rhode Island - Rutland, Massachusetts

Length of service: June 2014

How do you embed an inclusive, Servant Leadership mindset into your daily processes?

I make sure my team members are allowed space to communicate and share their concerns. Having open communication can help employees feel confident and ready for their day.

How do you inspire others to embrace Servant Leadership practices?

I hold myself to the same expectations I hold my team members. Whether it’s being punctual or treating everyone around me with respect, I strive to be as professional as possible and expect the same from my team.

Share an example or story of how you demonstrated compassion or delivered quality customer service at your center.

I once drove an individual home for Thanksgiving who lived more than two hours away five hours total there and back. This individual had not seen his family all year and deserved the opportunity to spend Thanksgiving with them. It was a great experience being able to witness this individual smile and laugh while he enjoyed his holiday.