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Devereux New York: COVID-19 Emergency Preparedness Resources and Updates

Devereux Advanced Behavioral Health New York is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Please look below for the latest resources, news and announcements.

Communication resources

Facebook page:
Connect with our Devereux New York COVID-19 Facebook page, where parents, family members and caregivers can find the latest information. This is a closed (private) group page. Note: To access this page, you will need a Facebook account. If you do not have a Facebook account, please visit www.facebook.com/r.php and follow the instructions. 

To join our Facebook page …

Step 1: With your computer mouse, select the link below. You may also copy and paste this link into your web browser (top of web page where the web address is noted).      

https://www.facebook.com/groups/DevereuxNYprepared/ 

Step 2: Select the blue “Join Group” tab on the top left corner under the Devereux banner.
Step 3: A Devereux page administrator will grant you access to the page.
Step 4: Once you join, be sure to check the page regularly for updates. 

Toll-free number
If you do not prefer to connect with us online, we have a toll-free number that offers regular, pre-recorded messages about the availability of our programs and services. 

Devereux New York’s toll-free number is (833) 351-0776. 
We encourage our families to check daily to learn if there are any changes to programming or services.

How to Join a Zoom meeting
As Devereux works to combat the nationwide spread of COVID-19, we are enhancing our remote/tele-health tools to replace in-person services and visitation for families. Zoom is just one of the remote/tele-health communication tools Devereux will use to connect families with their loved ones. Please click on the links below for instructions on how to access and use this tool. Important: Please understand that it could take some time to fully implement our enhanced remote/tele-health communication tools. We recommend that you contact your Devereux staff member to learn if the campus in which your loved one receives services will be using Zoom, along with how and when Zoom will be used for meetings.  

 

COVID-19 Emergency Preparedness News Updates

April 3, 2020

Video: Devereux’s Nefertiti B. Poyner on the importance of doing something kind for someone else

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

The Dalai Lama once said, “The root of happiness is altruism - the wish to be of service to others.”

As we take care of ourselves and our family during the COVID-19 public health crisis, we also should make an effort to do something kind for someone else.

Watch this video featuring Devereux Center for Resilient Children Early Childhood Specialist and National Trainer Nefertiti B. Poyner, Ed.D., as she discusses the importance of practicing altruism. Poyner reminds us of how good it feels to call, text or write a family member or friend you haven’t spoken to in a while, or purchase groceries for a neighbor. If you happen to get a “thank you” or a smile in return, Poyner says, “That’s just the icing on the cake.”

 


 

March 30, 2020

Help supply face masks and other protective gear for Devereux team members

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

As we fight the COVID-19 crisis, healthcare professionals across the U.S. are facing a critical shortage of face masks, gloves and other personal protective equipment (PPE).  

Like other hospitals and healthcare providers, Devereux Advanced Behavioral Health is in need of PPE to help protect our frontline staff as they continue to serve and support the children, adolescents and adults entrusted to our care.

We are asking our families, caregivers, friends and supporters to help us during this uncertain time by:

  • Sewing face masks and/or other protective gear
  • Creating PPE (e.g., goggles and face shields) via 3-D printers

Join our PPE for Devereux Advanced Behavioral Health Facebook group for more information on how you can help our team members and the individuals we serve stay safe and healthy.

 


 

March 30, 2020

Tools/resources for families and caregivers during the COVID-19 public health crisis

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

Reminder: As local, state and federal officials work to combat the coronavirus in our communities, Devereux has gathered tools and resources to help you and your loved ones manage stress and anxiety and stay safe during this public health crisis.

Look below for a list of coping strategies and activities; school and education resources; behavior supports and discussion strategies; and more.

Coping strategies for caregivers

Coping strategies/activities to do at home with children

School-related information

Social stories, behavioral supports/videos and discussion strategies

 


 

March 27, 2020

Finding inspiration in times of uncertainty

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

At Devereux Advanced Behavioral Health, we believe it is important to find hope and inspiration in these unprecedented and uncertain times.

We invite you to access our “Sharing messages of hope” webpage where we have compiled letters and testimonials from Devereux family members, caregivers and employees, offering kindness and positivity. On this page, you also can view inspirational and educational videos from our Devereux Center for Resilient Children team on the importance of building and nurturing your own resilience as we strive to emerge from COVID-19 safer, stronger and healthier than before.

 


 

March 27, 2020

International SEL Day: Devereux Center for Resilient Children shares resilience-building resources

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

In honor of the inaugural International SEL (Social and Emotional Learning) Day, the Devereux Center for Resilient Children (DCRC) is sharing tools and resources to help you and your family build and nurture your resilience during the COVID-19 public health crisis. 

Look below to access videos and blog posts from the DCRC team, promoting the importance of resilience and social and emotional learning.

 Learn more about the Devereux Center for Resilient Children.

 


 

March 27, 2020

Video: Devereux’s Nefertiti B. Poyner discusses nurturing social connections

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

While the Centers for Disease Control and Prevention is encouraging all of us to practice social distancing amid the COVID-19 pandemic, that does not mean we should compromise our social connections.

Watch this video featuring Devereux Center for Resilient Children Early Childhood Specialist and National Trainer Nefertiti B. Poyner, Ed.D., as she explains the importance of keeping in regular contact with friends and family during this crisis. Poyner reminds us that social connections may not happen organically with social distancing measures in place. She suggests carving out time each week to connect with those important people in our lives via text, phone or video chat.

 


 

March 23, 2020

TAKE ACTION: Tell Congress #WeAreEssential amid COVID-19 public health crisis

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

As families and communities cope with the impacts of the COVID-19 pandemic, help Devereux Advanced Behavioral Health continue to provide critical support for youth and adults living with emotional, behavioral and cognitive differences.

At this time, legislation is moving quickly through Congress to address the Coronavirus pandemic. According to The Arc, Congress must hear from the disability community about how people with special needs, their families, and the direct support professional workforce will be impacted by COVID-19 to ensure that the needs of individuals with disabilities are not left behind.

We need your help to ask members of Congress to pass a new bill to address the ongoing needs of individuals with disabilities, their families and direct support professionals during this crisis. This legislation must include:

  • Additional funding to create a Medicaid grant program
  • Permanent reauthorization of the Money Follows the Person program
  • Raising Medicaid, Supplemental Security Income and Supplemental Nutrition Assistance Program asset limits for stimulus payments
  • Boosting Social Security and Supplemental Security Income benefits for the crisis
  • Paid leave for caregivers for people with disabilities
  • No limitations on disability rights protections

How to connect with Congress
Follow the steps below to take action TODAY:

  1. Send a message to your members of Congress now (through the Arc website).
  2. To send your own message to Congress, click here to find your local leaders.
  3. Post a video of yourself on social media explaining why legislation to support individuals with disabilities is so important. Use the hashtag #WeAreEssential.

Please visit The Arc of the United States for more information.

 


 

March 18, 2020

COVID-19 Emergency Preparedness: Nefertiti B. Poyner video on the importance of rules

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

In times of crisis, rules can help keep us safe.

Watch a video featuring Devereux Center for Resilient Children Early Childhood Specialist and National Trainer Nefertiti B. Poyner, Ed.D., as she helps her 5-year-old daughter understand why her school was closed and her activities were canceled because of COVID-19 (Coronavirus) and how those important and necessary actions will protect the health and safety of students and the public.

 


 

March 17, 2020

COVID-19 Emergency Preparedness: Resources to help families stay connected online

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements. 

At Devereux, our most important task is to continue providing essential services during this complicated time, while ensuring our programs remain safe and healthy for our staff and the individuals we serve. 

As we follow guidelines from federal and state authorities, and the Centers for Disease Control and Prevention – which has led to Devereux’s no in-person visitation policy across all programs – our team wants to make sure families stay connected with their loved ones through the use of remote/tele-health technology. 

Remote/tele-health tools require the use of the internet or a Wi-Fi signal. Look below for a list resources that can help you stay connected during this public health emergency. 

  • Comcast is offering free access to its Xfinity Wi-Fi hot spots to anyone who needs them – including non-Xfinity internet subscribers – for 60 days. The company also is providing unlimited data to its customers during this period at no extra change, and is promising not to disconnect internet service or charge late fees for those who cannot pay their bills.
  • Internet Essentials (affordable high‑speed internet for low‑income households from Comcast) has increased speeds to 25/3 Mbps for all customers no action is required. In addition, new customers will receive two months of free service. Click here for details.
  • AT&T is suspending the termination of wireless, home phone or broadband service for customers who are unable to pay their bills due to disruptions caused by the coronavirus. The cable, phone and media giant also is waiving late fees and providing free access to its public Wi-Fi hot spots.
  • Access from AT&T (affordable internet for low-income consumers) is temporarily offering two months of free service to new Access customers who order by April 30; expanding eligibility based on income; and waiving all home internet data overage fees.
  • Verizon is waiving late fees and suspending service termination for customers negatively impacted by the global health crisis.
  • T-Mobile is providing unlimited data to all customers who have plans with data for 60 days. The company also is providing additional data to mobile hot spot users.

In addition, click on the following links for additional resources and information on how internet and wireless providers are keeping Americans connected during the coronavirus pandemic.

 


 

March 17, 2020

COVID-19 Emergency Preparedness: Tools and resources for families

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements.

As local, state and federal officials work to combat the coronavirus in our communities, Devereux is offering tools and resources for families, caregivers and others to help you and your loved ones manage stress and anxiety – and stay safe – during this public health crisis.

Look below for a list of coping strategies and activities for adults and children.

Coping strategies for caregivers

Coping strategies/activities to do at home with children

School-related information

Social stories, behavioral supports/videos and discussion strategies

 


 

March 16, 2020

COVID-19 Emergency Preparedness: Community-based services update 

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements. 

As you are likely aware, a Federal state of emergency has been declared in the effort to combat the nationwide spread of COVID-19. Additionally, every state in which Devereux provides services is now under individual, state-wide declarations of emergency. 

Effective immediately, in alignment with the best-practice guidance of the U.S. Centers for Disease Control, Devereux will stop providing in-person behavioral health services in the community, including in client homes and in public schools, many of which are already closed across the nation. Our goal is to continue providing as many of these services as possible, using tele-health tools. We are working urgently to establish remote/tele-health services to replace these in-person services for you and your child. 

Devereux is focused on finding effective, alternative means to continue supporting your family and ensure you and your child receive the care you need during this national emergency. We ask for your cooperation during this time, as we make many adjustments in real time. Our hope is we will very quickly be able to provide your family the same amount of service time at the same level of quality as you have always received. Your Devereux therapist or targeted case manager will be contacting you directly within the next 48 hours to assess any barriers to remote services such as phone and computer technology and access to Wi-Fi. 

For more detail, please read a letter from President and CEO Carl E. Clark II (Spanish version). 

Next step: Devereux will provide an update to all families and caregivers related to our child welfare case management series. 

Thank you for understanding and supporting these efforts to keep our clients and staff members healthy.  

 


 

March 15,2020 

COVID-19 Emergency Preparedness: 800-numbers for families/caregivers 

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements. 

To assist our Devereux parents, families and caregivers, we have launched toll-free numbers (800-numbers) for all centers. These 800-numbers will offer regular, pre-recorded messages about the availability of our programs and services. 

Look below for our toll-free numbers: 

Devereux Center Toll-free number
Devereux Arizona  (833) 351-0766
Devereux California (833) 351-0768
Devereux Colorado (833) 351-0769
Devereux Connecticut (833) 351-0770
Devereux Florida  (833) 351-0771
Devereux Georgia  (833) 351-0773
Devereux Mass. and Rhode Island (833) 351-0774
Devereux New Jersey (833) 351-0775
Devereux New York (833) 351-0776
Devereux Pennsylvania - Adult Services  (833) 351-0778
Devereux Pennsylvania – CBHS  (833) 351-0780
Devereux Pennsylvania – CIDDS  (833) 351-0782
Devereux Pennsylvania - Pocono (833) 351-0783
Devereux Texas  (833) 351-0785

 

We encourage all Devereux families to save the toll-free number associated with the center or campus in which your loved one is receiving services, and to call back regularly to learn if there are any changes to programming or services. 

 


 

March 14, 2020 

COVID-19 Emergency Preparedness: Nationwide visitation policy 

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements. 

Devereux Parents, Families and Caregivers: 

As you are likely aware, a Federal state of emergency has been declared in the effort to combat the nationwide spread of COVID-19. Additionally, every state in which Devereux provides services (with the exception of Rhode Island) is now under statewide declarations of emergency. Our most important task at Devereux is to continue providing our essential services during this complicated and unprecedented time, while ensuring our programs remain safe and healthy for our clients and staff. We know this is best for the individuals we serve and that it’s also what you, our families, expect of us. As such, effective immediately, a NO IN-PERSON VISITATION policy has been put in place at every Devereux program nationwide.   

Devereux is acutely aware of the importance of family connectivity, and we are universally committed to family support and engagement in care. Given the extraordinary and unprecedented situation we are currently in, we must prioritize the physical health and wellness of our clients and staff. We are working urgently to establish Zoom visitation rooms, so families can continue to visit with their children on their regular schedules, and hopefully even more frequently, using technology. We will absolutely be maintaining face-to-face connection for families, but we must now do this via remote technology, for the safety and good health of all. 

Please read this letter (Spanish version) for additional detail. 

Thank you for your continued support as we continue to take great care of the individuals we serve. 

 


 

March 12, 2020 

COVID-19 Emergency Preparedness: Letter from the President and CEO 

Devereux Advanced Behavioral Health is closely monitoring the progress of the COVID-19 (Coronavirus). Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. Look below for the latest news and announcements. 

Please see this letter (Spanish version), from Devereux Advanced Behavioral Health President and CEO Carl E. Clark to all families regarding our COVID-19 preparedness actions.  

 


 

March 5, 2020 

COVID-19 (Coronavirus) Emergency Preparedness 

For the past several weeks, Devereux Advanced Behavioral Health’s leadership team has been monitoring the progress of the novel Coronavirus, now known as COVID-19. Every member of the Devereux staff is committed to ensuring the safety and health of the individuals in our care, and our dedicated team members. 

Please read this letter (Spanish version), from President and CEO Carl E. Clark II, to learn more about what Devereux is doing to maintain healthy and safe programs, along with what we all can do personally to keep our families and friends healthy. In addition, please click on the links below to see policies we are implementing across our organization, in accordance with recommendations from the Centers for Disease Control and Prevention (CDC). 

Policies Being Implemented at Devereux per CDC Recommendations