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Executive Leadership

The Devereux CBC management team analyzes and identifies company goals and objectives and implements strategies that ensure success. It members bring decades of clinical, financial, administrative and programmatic experience to the table.

Carol Deloach

Carol Deloach
Chief Executive Officer

Ms. DeLoach has more than 30 years of experience in child welfare services and was instrumental in creating the CBC Lead Agencies in circuits 10 & 18.  She has a proven track record of creating and maintaining child welfare operations throughout the state of Florida. As a former Program Operations Administrator for the Department of Children and Families, Ms. Deloach was responsible for operational staff who provided foster care, protective services, adoptions and placement for Central Florida.  She worked in partnership with the state’s child protective investigators, developing an appreciation and understanding of the stressors and challenges faced by investigators. As a result of that partnership, staffing, service planning and communications improved greatly.

As a result of her accomplishments, Ms. Deloach was promoted to Deputy District Administrator for Orange, Osceola, Seminole and Brevard counties, responsible for operations for all Department programs including Child Welfare, CLS, SAMH, EC services, and Adult and Aging.  Ms. Deloach is one of the most respected individuals in the child-welfare industry and is considered one of the state’s resident experts with regard to our state’s child welfare issues. As such, Mrs. DeLoach is often asked to provide consultation to both state and private agencies regarding issues and trends that arise throughout the state.

Ms. Deloach most recently served as  Assistant Executive Director for Devereux Florida, where she instrumental in bringing together the Child Welfare, Mental Health and Intellectual Disabilities programs together to form a seamless continuum of care within Devereux Florida.

Kelly Messer

Kelly Messer
Chief Financial Officer

Kelly Messer, is the Director of Finance for Devereux Florida. She is responsible for overall financial management of Devereux Florida and Devereux Community-Based Care including accounting, revenue, finance, accounts payable, purchasing and facility management, in addition to providing oversight of the Information Technology Departments in both organizations.

Mrs. Messer holds an MBA from Webster University School of Business and Technology and a bachelor's degree in Organizational Management from Warner Southern College.  With over 20 years of experience with Devereux Florida's Financial Department, she has a wide-range of operational and financial experience in financial planning and analysis.  Mrs. Messer has extensive experience managing multiple contracts for various agencies and funding streams.

Mrs. Messer continues to help Devereux identify, implement and navigate the industry's ever-changing regulatory environment. She regularly monitors and adjusts the financial system to ensure funds and tangible assets are safeguarded, funds are utilized in accordance to contract requirements as well as accurate and timely financial reporting.

Mrs. Messer has the unique skill set that enables her to bridge the gap between operations and finance. Recognized by her peers as an expert in her field, she has advised other organizations in the human services industry.

Cheri Sheffer

Cheri Sheffer
Chief Operating Officer

Ms. Sheffer has served in direct services and management roles in both not-for-profit and government settings in the Treasure Coast/Circuit 19 community for more than 23 years and holds multiple certifications related to each of her roles. Her direct services experiences range from working directly with families in poverty through the Head Start Child development program, to providing targeted case management services to children with emotional disturbances. These experiences provided the basis

for understanding effective family engagement strategies and services that proved invaluable during the next phase of her career: procurement and management of social services including the full array of Department of Children and Families-purchased substance abuse, mental health, child welfare services and contracted services for persons with disabilities. Ms. Sheffer has actively engaged in community needs assessment, strategic planning and problem solving with public, private, government and foundation funders. She holds a Bachelor’s degree in Psychology, and is a Certified Public Manager.

Denise Natalizio

Denise Natalizio Waninger, MS
Martin County Director/Licensing Director

Ms. Natalizio began her management career as a young adult, co-founding, and managing two retail stores. After negotiating the sale of her business, she taught English in the impoverished Dominican Republic. Fluency in Spanish, coupled with the experience of life in a third-world country, provided an unparalleled understanding of poverty. Returning to the United States in 1997, Ms. Natalizio began her formal child welfare career overseeing the Family Builders prevention program. Her operations management acumen led to a successful transition of Palm Beach County to Community Based Care in 2004, and more recently, dependency case management for Saint Lucie County. She has vast experience and is highly skilled in: foster home licensing, Placement, the Caregiver Support program, the Family Group Conferencing program, the Independent Living program, and community outreach. She is a former Florida Supreme court certified Family and Civil mediator as well as a state certified level II, DUI facilitator. Ms. Natalizio holds a Bachelor’s degree in Human Resource Management and a Master’s degree in Human Services.

Lorrene Egan

Lorrene Egan
St. Lucie County Director

Ms. Egan brings to Devereux CBC nearly 30 years’ experience of child-welfare operations. She is a certified public manager with management and administrative knowledge of all child-welfare programs including protective investigations, protective supervision and foster care, and foster-care licensing. Ms. Egan began her career in New Jersey, working as a family-service specialist and supervisor before moving to Florida, where she worked more than 17 years in various capacities for the Florida Department of Children and Families. While working for the department, she served, among other positions, as the program administrator for child-protective investigations and, most recently, as the operations manager for the Okeechobee and Treasure Coast area.

Rusty Kline

Rusty Kline
Director of Quality and Data Management

Mr. Kline has 29 years of experience providing child-welfare services in several states. He has served in quality assurance, continuous quality improvement and executive management positions for both for-profit and not-for-profit companies. Mr. Kline traveled the country to assist in the design, start-up and launch of high-quality and innovative programs for Juvenile Justice, Juvenile Sex Offender Programming, Program Administration and Program Coordination. Mr. Kline was awarded Facility Administrator of the Year for CSC/YSI’s Florida Southeast Region (Juvenile Division-2000). In September 2000, he was awarded “Deemed Status” for excellence in quality assurance at Hillsborough Academy in Tampa Florida. He is a certified Peer Reviewer for the Florida Department of Juvenile Justice Bureau of Quality Assurance and a certified Quality Assurance Reviewer by the Florida Department of Children and Families Office of Family Safety. Mr. Kline holds a Bachelor of Arts degree in Health Education, Psychology and Equine Studies and a Master of Science degree in Human Services/Organizational Management and Leadership.

Andi Poli

Andi Poli
Director of Contract Management

Andi Poli has 15 years of experience in social services on the Treasure Coast.  Starting her career in targeted case management, she worked directly with children presenting with emotional and behavioral disturbances.  Ms. Poli entered child-welfare with United for Families in 2007 as a Contract Manager.  She later moved on to help in the start-up of an expert case review initiative that provided consultation and service recommendations to families entering the dependency system.  Her experience as a children’s targeted case manager provided a greater depth of understanding of family dynamics and childhood responses to abuse and neglect.  Prior to becoming the Director of Contract Management, Ms. Poli was the Supervisor of Utilization Management, a department she started, developed, and expanded with Devereux CBC.  Under Ms. Poli’s supervision, the Utilization Management Department streamlined community service delivery to clients, provided education of treatment needs to child-welfare staff, efficiently and responsibly managed funding, reviewed and approved appropriate clinical services to children in care, and participated in interagency initiatives to improve communication and community service availability.

Ms. Poli has Bachelor’s Degrees in Sociology and Psychology from Florida State University and received a Master’s Degree in Public Administration from NOVA Southeastern University graduating with Pi Alpha Alpha honors.  She served as the President of the Junior League of Martin County from 2013-2015 and will continue as a member of their Board of Directors until 2017.
Christina Kaiser

Christina Kaiser
Director of Community Development

Christina Kaiser has 20 years of journalism and public relations/marketing experience, most of which is in the local four-county area and specifically related to child-welfare. She covered social services and the state Department of Children and Families for the Press Journal, where she was recognized and awarded by the Society of Professional Journalists for quality reporting. Ms. Kaiser began her career in child-welfare in the year 2000 as a foster-parent recruiter for the Department of Children and Families, where she increased both recruitment and retention rates of local foster parents through a mix of grassroots marketing and business partnerships. In 2003, she joined the area’s first Community Based Care Lead Agency as the company’s resource coordinator. Kaiser built a base of local partnerships that she later parleyed into donors, corporate and media sponsors and resource programs as the company’s first Community Relations Director. Ms. Kaiser leads all outreach, public relations, media relations and fundraising efforts for Devereux CBC and assists the Chief Executive Officer and Board Chairman with legislative advocacy. Ms. Kaiser holds a Bachelor of Arts in Journalism.

Josie Kirchner

Josie Kirchner
Director of Clinical Services

Josie Kirchner is the Clinical Services Director for Devereux CBC. Prior to her current role, she supervised the Road to Success Program at Devereux CBC and United for Families. Ms. Kirchner began her career in child welfare as a Family Builders Counselor working with families whose children were at risk of imminent out-of-home placement. She worked with families to achieve long-term changes that allowed children to remain with their families. Later in her career, she worked as a Case Coordinator for the Child Protection Team.  Ms. Kirchner started working with teens in 2000 as a therapist in the juvenile justice setting at Cornell-Abraxis. She specialized in working with girls with co-occurring disorders and was a champion for gender-responsive programming. She was the Chief Administrator at VisionQuest Madalyn Program, a low-risk facility for girls committed to the Florida juvenile justice system. She returned to her therapeutic roots and oversaw the implementation of Behavioral Health Services and Substance Abuse Out-patient Services for Vision Quest Programs. Josie is certified in Motivational Interviewing, Rational Living Therapy, Trauma Informed Care, Equine Assisted Therapy, and in TARGET-A, an educational and therapeutic approach for the prevention and treatment of post-traumatic stress disorders (PTSD) in adolescents.

She has a Bachelor of Science Degree in Child Development with emphasis special education, communication disorders and social work from Florida State University and a Master of Arts Degree in Mental Health Counseling from Webster University.

Nicky Smith

Nicky Smith
Director of Organization Development and Learning

Ms. Smith has more than 27 years of experience in the child welfare field. She is responsible for overseeing all pre-service and In-service training activities for Devereux CBC. Ms. Smith  recently facilitated the agencies accreditation project with the Council on Accreditation resulting in an expedited award. Ms. Smith is a certified child welfare trainer and certified field instructor with Florida Atlantic University. Ms. Smith provides supervision for Interns from the Bachelors and Masters of Social Work Programs. Ms. Smith is member of the Florida Certification Board Advisory Council. and is a board member for the Healthy Start Coalition of Martin County.  Ms. Smith started her career as a registered nurse, eventually completing midwifery and health-visitor training in the United Kingdom. Her work with disadvantaged children and families in the community inspired her to pursue a Bachelor Degree, and later a Master Degree, in Child Protection.

Philip Putnam, Esq.

Philip Putnam, Esq.
Director of Legal, Risk and Quality Management, Devereux Florida

As the Director of Legal, Risk and Quality Management for Devereux Florida, Philip Putnam oversees the legal needs of the organization, oversees audit and compliance functions as well as risk and quality management.  Mr. Putnam's compassion for helping children and families, and his steadfast commitment to help staff become effective and
efficient, has been instrumental in leading the organization to establish and maintain best practices for the safety and well-being of children.

Throughout the span of his career, Mr. Putnam has been fundamentally responsible for the development of a sophisticated risk and quality management system, including incident reporting and response, child safety-protocols, state and federal regulatory compliance and an overarching system to ensure safety for thousands of children, in a variety of settings, on a daily basis. He has provided leadership and support for the creation and opening of several programs, including the development of Devereux's lead agency, Devereux Community Based Care. In addition, Mr. Putnam created Devereux's first system to track and trend incident reports and restraints in our behavioral healthcare, intellectual/developmental disabilities and child welfare programs.

His experience and knowledge areas include risk management including incident reporting and conflict resolution; quality management; information technology; state and federal regulatory compliance; litigation management including general liability and employment claims; new business development; contract management and procurement; environmental safety as well as accreditation of child welfare and behavioral health programs.

Mr. Putnam received his Masters in Healthcare Administration at the University of Central Florida.  He then went on to graduate Magna Cum Laude from Florida A&M University, College of Law. He was selected as one of only two law students throughout the state to assist the Office of the Governor with legal research regarding adoption and child welfare issues.

He co-authored Alternative Dispute Resolution Programs in Health Care – A Study of Organizational Utilization. Mr. Putnam is also a member of the Florida Bar and is licensed by the Agency for Health Care Administration as a Licensed Hospital Risk Manager.